Problems uploading date taken stripped

SPK64SPK64 Registered Users Posts: 171 Major grins
edited June 23, 2010 in SmugMug Support
Anyone else notice if the date taken is being stripped on uploads?
Just uploaded a batch of 9 photos and it was stripped from all. Here

I tried a replace on a photo and it was stripped again.

Also when I tried to used the uploader and replace it was as if the function did not exist. "identical skipping" was displayed when the replace photo option was used.

Thanks,
go.skactionpix.com

Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,404 moderator
    edited June 22, 2010
    It's not you. I reported this to the helpdesk earlier tonight.

    I have seen this problem with three different uploaders - Star*Explorer, Smug's simple uploader, and old faithful. So it doesn't appear to be uploader-specific but a more general issue.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited June 23, 2010
    I don't think it's tripped though, rather ignored. When re-downloading the file I see the date taken.

    Malte
  • CraigKCraigK Registered Users Posts: 43 Big grins
    edited June 23, 2010
    Glad to see it's not just me. I played around with it for a while before deciding to check here. I'm using the Simple Loader.

    My tipoff was that my New Photos gallery (collected photos) sorts by picture taken date and since there isn't one they end up at the end of the gallery instead of the start.


    Edit: I just tried to delete and then re-upload a file and the date taken is still missing.
    troublebound.smugmug.com
    "Work hard, rock hard, eat hard, sleep hard, grow big, wear glasses if you need 'em!"
  • ballibegballibeg Registered Users Posts: 3 Beginner grinner
    edited June 23, 2010
    Same here. Been wondering what I have been doing wrong and now I see its not me!!

    Dave
  • LKN DaveLKN Dave Registered Users Posts: 61 Big grins
    edited June 23, 2010
    It is not showing up for the Aperture to SmugMug uploader either. Glad it isn't me or else organizing my one-a-day galleries will be difficult.

    Does SmugMug have an ETA on fixing this?
  • DoctorItDoctorIt Administrators Posts: 11,952 moderator
    edited June 23, 2010
    Malte wrote: »
    I don't think it's tripped though, rather ignored. When re-downloading the file I see the date taken.

    Malte
    Good point. Another tipoff is that my gallery still seems to be sorting correctly by date taken even when I upload a photo that isn't showing any info for date taken.

    In case this is important - this is happening for me in existing galleries. In other words, in one gallery I have several photos from earlier in the week that are showing date-taken, and I added more to this same gallery last night - only those new ones are not showing the date.

    Seems like it has to be linked to uploader/uploading rather than a general SM bug.
    ne_nau.gif
    Since 2004...
  • denisegoldbergdenisegoldberg Administrators Posts: 14,404 moderator
    edited June 23, 2010
    DoctorIt wrote: »
    Good point. Another tipoff is that my gallery still seems to be sorting correctly by date taken even when I upload a photo that isn't showing any info for date taken.
    My galleries are not sorting correctly by date taken when the gallery includes photos uploaded since this error surfaced sometime yesterday.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • DoctorItDoctorIt Administrators Posts: 11,952 moderator
    edited June 23, 2010
    denisegoldberg wrote: »
    My galleries are not sorting correctly by date taken when the gallery includes photos uploaded since this error surfaced sometime yesterday.

    --- Denise
    Ok, my results weren't very thorough - the photos I added to the existing gallery were both more recently taken and more recently uploaded, so it must be resorting to date-uploaded?
    Since 2004...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2010
    We'll get this fixed.
    Andy

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  • dlplumerdlplumer Registered Users Posts: 8,081 Major grins
    edited June 23, 2010
    Same problem here.
    Dan
    http://danielplumer.com/
    Facebook Fan Page
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2010
    dlplumer wrote: »
    Same problem here.

    It's the same for everyone... we'll fix it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2010
    This is now fixed on the live site. Sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • DoctorItDoctorIt Administrators Posts: 11,952 moderator
    edited June 23, 2010
    Andy wrote: »
    This is now fixed on the live site. Sorry for the hassle.
    But we have to re-upload any images that went up during this problem. I just uploaded a new image and yes, it's fine, but the ones from yesterday still don't have a date.

    So it looks like the data was in fact stripped or otherwise can't come back?

    Not a big deal for me, just 5 photos to delete and re-upload, just asking before someone else does. :D
    Since 2004...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2010
    DoctorIt wrote: »
    But we have to re-upload any images that went up during this problem. I just uploaded a new image and yes, it's fine, but the ones from yesterday still don't have a date.

    So it looks like the data was in fact stripped or otherwise can't come back?

    Not a big deal for me, just 5 photos to delete and re-upload, just asking before someone else does. :D
    Yup, we're sorry - you'll need to either use replace image or reupload. I wish it were otherwise.
    Andy

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  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited June 23, 2010
    Andy wrote: »
    Yup, we're sorry - you'll need to either use replace image or reupload. I wish it were otherwise.

    So was it the uploading mechanism that did this permanently to the files? Could make a dude think of what else the uploader could be doing to the "untouched originals"... ne_nau.gif

    Malte
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited June 23, 2010
    Malte wrote: »
    So was it the uploading mechanism that did this permanently to the files? Could make a dude think of what else the uploader could be doing to the "untouched originals"... ne_nau.gif

    Malte
    it was just a bug, Malte. We fixed it. Sorry for the hassle.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • MalteMalte Registered Users Posts: 1,181 Major grins
    edited June 23, 2010
    Andy wrote: »
    it was just a bug, Malte. We fixed it. Sorry for the hassle.

    Gotcha.

    Malte
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