Upload failure

TheShadow

I attempted to upload about 100 large images (12MB+), various times of day and night between 6/20-6/23. About 80 successfully uploaded. Subsequent attempts to add the remainder failed, even if attempted individually.
Various uploaders were attempted: Aperture 2, MacDaddy, SM upload. Firefox 3.6 on MacBook Pro, OS 10.4. Same nothing result with all. Attempted with Firefox 3.6 and Safari 4.1. Site is http://www.jansenphotos.com/ . First attempted to http://www.jansenphotos.com/Sharing/Places/June-2009/ (Sharing>Places>June 2010). Have also tried unsuccessfully to other galleries.

LA Jansen

Allen

TheShadow wrote: »

I attempted to upload about 100 large images (12MB+), various times of day and night between 6/20-6/23. About 80 successfully uploaded. Subsequent attempts to add the remainder failed, even if attempted individually.
Various uploaders were attempted: Aperture 2, MacDaddy, SM upload. Firefox 3.6 on MacBook Pro, OS 10.4. Same nothing result with all. Attempted with Firefox 3.6 and Safari 4.1. Site is http://www.jansenphotos.com/ . First attempted to http://www.jansenphotos.com/Sharing/Places/June-2009/ (Sharing>Places>June 2010). Have also tried unsuccessfully to other galleries.

LA Jansen

Have you checked your upload log in your control panel?
http://www.jansenphotos.com/homepage/uploadlog.mg?type=all&scope=month

Andy

Hi, they're greater than 12Mb, which is the limit for your account
http://www.jansenphotos.com/homepage/uploadlog.mg

If you need help resizing, or have any other questions, please write our Support Heroes and we'll help you from the desk thanks.

TheShadow

Thanks!
Thanks, Andy. That would explain it!
Was dGrin (and Bug Reporting) the right place for this question, or should I have gone directly to Support Heroes Help?

LA Jansen

TheShadow

Thanks for log reminder

Allen wrote: »

Have you checked your upload log in your control panel?
http://www.jansenphotos.com/homepage/uploadlog.mg?type=all&scope=month

Thanks, Al, for pointing out the log. I looked around for that but overlooked it.

LAJ

Andy

TheShadow wrote: »

Thanks, Andy. That would explain it!
Was dGrin (and Bug Reporting) the right place for this question, or should I have gone directly to Support Heroes Help?

LA Jansen

It's not a bug... and these sorts of issues are usually best handled by our Hero team. We're much faster and able to do more things directly with you on the help desk. Thanks!