3,000 photos missing ???

concord977concord977 Registered Users Posts: 83 Big grins
edited June 27, 2010 in SmugMug Support
Earlier tonight I moved 15-20 photos from one gallery to another. The destination gallery contained about 3,000 photos. The originating gallery emptied out, as I expected it would. But the destination gallery is also empty.

Originating gallery (empty): http://concord977.smugmug.com/Other/Temporary/12276210_cGmJG

Destination gallery (now empty too!): http://concord977.smugmug.com/Airplanes/Aviation-KFDK/9935686_DdAzt

Now all of those photos (3000+) are missing!! I can assure you that I did not delete them. My homepage still shows a thumbnail from one of the photos contained in the gallery.

Please advise what happened to my photos and what steps you can take to restore them. I do not have local copies of some of these photos and hate to think that they are lost forever.


(I have emailed 'help' with this information too).
SmugMug || Facebook || FlightAware || Airport-Data || Flickr || Panoramio

Comments

  • Lesley BrayLesley Bray Registered Users Posts: 143 Major grins
    edited June 25, 2010
    Photos disappeared from gallery
    This has happened to me too - I just uploaded a photo into my daily gallery - when I went to look at it my gallery was empty
    http://hippyfromoz.smugmug.com/Daily-Photos/On-the-Road/11822543_vGv4Y
    There were about 60 photos in this gallery and I can't see any.
    Lesley
    http://lesleybray.smugmug.com/
  • concord977concord977 Registered Users Posts: 83 Big grins
    edited June 25, 2010
    For me, this appears to have been related to the system-maintenance process, when the site was in read-only mode.

    When the site went live again, my photos returned.

    False alarm.
    SmugMug || Facebook || FlightAware || Airport-Data || Flickr || Panoramio
  • Lesley BrayLesley Bray Registered Users Posts: 143 Major grins
    edited June 25, 2010
    Glad to hear your photos have returned - mine haven't as yet - will check again in the morning - I am in OZ
    http://lesleybray.smugmug.com/
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 27, 2010
    Lesley,

    Looking at your gallery, I can see 77 thumbnails in the gallery.

    You're still using the all thumbs style with hasn't been updated in a long time and looks really lame on a large screen. I'd recommend you take a look at our new thumbnails style with allows you to display all thumbnails on one page, too, and it's not bogging down the visitor's browser if you have a couple 100 photos in a gallery.

    Sebastian
    Sebastian
    SmugMug Support Hero
  • Lesley BrayLesley Bray Registered Users Posts: 143 Major grins
    edited June 27, 2010
    Thank you for the advice Sebastian, I really appreciate it and see what you mean, I will now change my galleries over, I should keep up to date with what Smug Mug is doing more often.
    Lesley
    http://lesleybray.smugmug.com/
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