Slow Galleries

Stretch240sxStretch240sx Registered Users Posts: 24 Big grins
edited July 2, 2010 in SmugMug Support
I have been noticing lately that my galleries load extremely slow, and sometimes some of the thumbnails don't load at all.

Anyone with any idea on whats wrong and how I can fix it?

Site is:
http://www.1904photography.smugmug.com
1904Photography.smugmug.com

Comments

  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited July 2, 2010
    I have been noticing lately that my galleries load extremely slow, and sometimes some of the thumbnails don't load at all.

    Anyone with any idea on whats wrong and how I can fix it?

    Site is:
    http://www.1904photography.smugmug.com
    I quite often get the whole page to load with no thumbs or main photo.
    Clearing cache immediately loads the thumbs/photo. Seems like it's hung
    on cdn link. If I don't do this it takes at least 30 seconds for anything to show.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • Stretch240sxStretch240sx Registered Users Posts: 24 Big grins
    edited July 2, 2010
    Yeah, I have notice a big decline in purchases and have just had two people email me saying they wanted to buy a photo, but when they go back to the photo, it won't load... I am afraid this is starting to affect my sales.
    1904Photography.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 2, 2010
    I'm in NY. Just loaded a bunch of your stuff, it's all going instantly. Please write our Support Heroes we can help with some diagnostics of your connection, thanks.
  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited July 2, 2010
    This, no thumbs or photo showing happens quite frequently. I think it's only
    when returning from a tools page like captions/keywords or gallery settings.
    So retuning from cart could also be triggering it.
    As I said, deleting cache immediately shows photos. Reload/refresh or
    cntl-F5 does nothing to show images.
    Just happened again, hung on "read cdn.smugmug.com".

    Logged in
    tools > set prices (no changes)
    so clicked gallery link at top
    back to gallery, no images, hung on "read cdn.smugmug.com"
    also not showing page logged in eek7.gif
    1.5 minutes later still no images.
    FF tools > option > Advanced > network > clear now
    page immediately loads photos
    reload page twice before logged in page shows
    I also get this a lot, returning to gallery from tool pages and "logged in"
    page does not show without reloading a couple times.

    btw, only use Firefox
    Al - Just a volunteer here having fun
    My Website index | My Blog
Sign In or Register to comment.