I am going to scream~! Wrong format???

melissa6631 · August 24, 2005

I'm trying to upload photos to my smugmug account and for the last hour it keeps telling me they are in the wrong format. I've checked and they are ALL jpeg format and i'm not sure what I'm doing wrong. When it finally shows that they ARE there it just says processing images... what could i be possibly doing wrong?

Are any o fyou having this issue? thanks in advance.

KMCC · August 24, 2005

melissa6631 wrote:

I'm trying to upload photos to my smugmug account and for the last hour it keeps telling me they are in the wrong format. I've checked and they are ALL jpeg format and i'm not sure what I'm doing wrong. When it finally shows that they ARE there it just says processing images... what could i be possibly doing wrong?

Are any o fyou having this issue? thanks in advance.

I was just getting ready to post basically the same message.

Yes, I'm having the same problem.

melissa6631 · August 24, 2005

Oh good! I was really worried that perhaps i'm computer stupid.

I'll have to use my pbase for now.. *sigh*

windoze · August 24, 2005

i cant upload either right now..... sigh
:cry

troy

melissa6631 wrote:

Oh good! I was really worried that perhaps i'm computer stupid. I'll have to use my pbase for now.. *sigh*

Matthew Saville · August 24, 2005

melissa6631 wrote:

I'm trying to upload photos to my smugmug account and for the last hour it keeps telling me they are in the wrong format. I've checked and they are ALL jpeg format and i'm not sure what I'm doing wrong. When it finally shows that they ARE there it just says processing images... what could i be possibly doing wrong?

Are any o fyou having this issue? thanks in advance.

Smugmug upload totally crapped out on me too. Nothing, not the beta uploader, not the basic basic basic uploader... Just sit tight and wait I guess!

-Matt-

PS did anybody write help@smugmug about this? I'm sure that being the keen business owners that they are, the problem is already halfway fixed, but just to make sure, you know. Someone gonna write them?

Andy · August 24, 2005

Matthew Saville wrote:

Smugmug upload totally crapped out on me too. Nothing, not the beta uploader, not the basic basic basic uploader... Just sit tight and wait I guess!

-Matt-

PS did anybody write help@smugmug about this?

and they are on it.

Matthew Saville · August 24, 2005

andy wrote:

and they are on it.

Awesome. Is it just a 10 minute deal or is it something big? Thanks,

-Matt-

JWY · August 24, 2005

Upload problems
Hello,

Ouch, sorry for the upload problems. We are working to fix and resolve the problem. Thank you for your patience. As soon as I have more information on what is causing the problems, I will let you all know.

John
smugmug support

Andy · August 24, 2005

Matthew Saville wrote:

Awesome. Is it just a 10 minute deal or is it something big? Thanks,

-Matt-

betcha it's fixed fast. i just loaded up a pic, it's there on my site, but "processing" so i'm sure the db is just catching up....

JWY · August 24, 2005

Upload is fixed!
Looks like the problem is fixed. Anyone who tried to uploaded during the hiccup will likely have to re-upload. Sorry for the temporary interuption of service.

John
smugmug support

GerryDavid · August 24, 2005

andy wrote:

betcha it's fixed fast. i just loaded up a pic, it's there on my site, but "processing" so i'm sure the db is just catching up....

I uploaded 4 pics in 3 galleries an hour ago and it just said "processing image" for about an hour I think *went to mow the yard in between*. Then it finally just removed the new pictures from the galleries.

I uploaded the 4 again and 2 worked, and 2 says thier the wrong file type or something like that.

Then I tried to upload a file a couple more times and it still says wrong file type.

Thought I would share my experience. :0)

And while im posting, I noticed the new layout says something about copyright 2005 corbis, if you want to use the picture for bla bla bla,contact corbis, etc. Whats up with that? :0)

KMCC · August 24, 2005

JWY wrote:

Looks like the problem is fixed. Anyone who tried to uploaded during the hiccup will likely have to re-upload. Sorry for the temporary interuption of service.

John
smugmug support

I'm still experiencing a problem. I tried uploading 1 photo. The uploader indicated success. I went to the gallery where I found the "Processing Image" icon. I waited a bit, but the icon disappeared.

I tried uploading again - this time 3 files. (Beta uploader, BTW). I was successful in getting one of the 3 files into the gallery; don't know where the other two ended up.

Andy · August 24, 2005

GerryDavid wrote:

And while im posting, I noticed the new layout says something about copyright 2005 corbis, if you want to use the picture for bla bla bla,contact corbis, etc. Whats up with that? :0)

where do you see that gerry? i just looked at your site and can't find any such reference...

mbrady · August 24, 2005

JWY wrote:

Looks like the problem is fixed. Anyone who tried to uploaded during the hiccup will likely have to re-upload. Sorry for the temporary interuption of service.

Seems a little funky still. I just uploaded 7 pics and it didn't report any errors (with the standard IE uploader), but when I go to the gallery, there are only 3 images there.

I'll try again in a few minutes, I'm assuming it'll be cleared up shortly.

GerryDavid · August 24, 2005

andy wrote:

where do you see that gerry? i just looked at your site and can't find any such reference...

Thats a really good question. :0) It was there on some pictures a couple of days ago, but I cant find it now. It was in the caption area of some pictures I believe. Pretty sure it was in the flower gallery or black and white gallery, but I cant remember which picture had it. Perhaps it was a glitch that has been corrected.

sarahprye · August 24, 2005

Anyone still having problems uploading

mbrady wrote:

Seems a little funky still. I just uploaded 7 pics and it didn't report any errors (with the standard IE uploader), but when I go to the gallery, there are only 3 images there.

I'll try again in a few minutes, I'm assuming it'll be cleared up shortly.

Hi, is anyone still having issues uploading images into galleries? I've been trying for the last few hours and it only shows the "Processing Image" graphic or it removes it completely. Help anyone? :-)

Ben · August 24, 2005

sarahprye wrote:

Hi, is anyone still having issues uploading images into galleries? I've been trying for the last few hours and it only shows the "Processing Image" graphic or it removes it completely. Help anyone? :-)

Can anyone still having problems try deleting temp files/rebooting? Let me know if that fixes it!

sarahprye · August 24, 2005

Ben wrote:

Can anyone still having problems try deleting temp files/rebooting? Let me know if that fixes it!

I'll try that soon, but just to let you know, I did try uploading from two different computers and both had the same results. But I'll post if it works after I do what you said. Thanks!

Andy · August 24, 2005

Ben wrote:

Can anyone still having problems try deleting temp files/rebooting? Let me know if that fixes it!

i just uploaded a bunch of shots, no problem. used the mac uploader.

Mike Lane · August 24, 2005

I just uploaded some pics with no problems.

mbrady · August 24, 2005

Yeah, working fine for me again now too (and without clearing the cache, temp files, or rebooting).
So who's in trouble for tripping over the power cord for the upload server?

Matt

Baldy · August 25, 2005

mbrady wrote:

So who's in trouble for tripping over the power cord for the upload server?

Houston, we have a problem... :cry

So it's like this... You know that spiffy full-screen slide show feature? When it was in the pull-down menu up top not many people did. When we added the button in the new gallery design, a lot of people did.

Turns out people like that feature. A lot more than we anticipated. What makes it so great is it senses your monitor size and makes photos sans jaggies for your monitor. Which is work for the image processing servers, which also do the image processing for uploads....

Erem, we're ordering more image processing servers now that full screen slideshows are the new hotness.

Matthew Saville · August 25, 2005

Baldy wrote:

Houston, we have a problem... :cry

So it's like this... You know that spiffy full-screen slide show feature? When it was in the pull-down menu up top not many people did. When we added the button in the new gallery design, a lot of people did.

Turns out people like that feature. A lot more than we anticipated. What makes it so great is it senses your monitor size and makes photos sans jaggies for your monitor. Which is work for the image processing servers, which also do the image processing for uploads....

Erem, we're ordering more image processing servers now that full screen slideshows are the new hotness.

Sans jaggies? I'm pretty sure I was getting major jaggies when I disable Larges... Yep, just double checked. The slideshow works awesome when Larges are enabled, but with Larges disabled, everything goes south. For now I suppose Larges are in order...

-Matt-

jfriend · August 25, 2005

Disabled larges = jaggies in slideshows

Matthew Saville wrote:

Sans jaggies? I'm pretty sure I was getting major jaggies when I disable Larges... Yep, just double checked. The slideshow works awesome when Larges are enabled, but with Larges disabled, everything goes south. For now I suppose Larges are in order...

-Matt-

The behavior you've observed makes sense to me. Slideshows shouldn't be able to use larges if they are disabled (thus you will get upscaled images and jaggies in the slideshow if you disable larges). You disable larges because you don't want anyone to be able to download a large image, so if slideshows were allowed to use larges when disabled, anyone could bypass the disabled larges and just get them from the slideshow. So, slideshows can't be allowed to use larges if you disable larges. If they did, the whole disable large feature would be pointless.

--John

mbrady · August 25, 2005

Baldy wrote:

Houston, we have a problem... :cry

So it's like this... You know that spiffy full-screen slide show feature? When it was in the pull-down menu up top not many people did. When we added the button in the new gallery design, a lot of people did.

Turns out people like that feature. A lot more than we anticipated. What makes it so great is it senses your monitor size and makes photos sans jaggies for your monitor. Which is work for the image processing servers, which also do the image processing for uploads....

Erem, we're ordering more image processing servers now that full screen slideshows are the new hotness.

It's a mixed blessing I guess!

This brings to light something I've encountered a bit talking with relatives looking at my photos - they don't touch the Style dropdown or even know what it is for. Generally speaking, that's not a huge problem, since the default smugmug style is excellent, but perhaps an option to be able to change the label to something more description for that would be nice? I don't think that's possible with the new CSS mods. That's not real high on my wish list, but I think that with the slideshow option being used extensively now shows that it's not just my relatives who never touched the style dropdown before.

Matt

I am going to scream~! Wrong format???

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