Help, please: Toshiba digital picture frame + FrmaeChannel + Smugmug RSS = Fail

wellmeijwellmeij Registered Users Posts: 1 Beginner grinner
edited March 9, 2011 in Accessories
OK. I have been eyeing digital photo frames for a while. I finally picked up a Toshiba DMF82XWU frame and began configuring it to work with SmugMug via the FrameChannel. Alas, all I can get on the frame are the "broken link" icons with every single SmugMug RSS feed I try, though the preview on the FrameChannel Web site on my PC looks fine.

If I try Flickr or PicasaWeb, they work fine.

I have searched as high and low as the Google would allow, and I find that others have had the same issue, though I have not found anyone that posted a solution. I have submitted support requests with Toshiba, The FrameChannel and SmugMug. SmugMug, of course, was the first to respond, though I doubt they are at fault in this chain.

Kevin confirmed that the SM RSS feed should be outputting JPEG with sRGB.

So, with all of that background detail out of the way, do any in this august group have any suggestions or experience with this issue?

Thank you!

Jeremy

Comments

  • NorthGeorgiaGalNorthGeorgiaGal Registered Users Posts: 7 Big grins
    edited July 24, 2010
    I too am having problems with a Toshiba 10" and Framechannel
    I get the "file format is not supported" message... though one of my pictures in my gallery does show up. I have tried different galleries all with the same result. Also I have gone in an changed each gallery to only produce the "xlarge" size display rather than defaulting to all available sizes.

    I am curious to find a solution. We purchased two of these, one for my son as he is being deployed to Okinawa for 2 years and this would be an easy way for all of his family and friends to share photos with him in one place..

    Oh yeah - flickr worked just fine for me too!
    NGG
  • ziggy53ziggy53 Super Moderators Posts: 24,133 moderator
    edited July 24, 2010
    Sorry folks, I am completely unfamiliar with this technology. Perhaps try our SmugMug heroes at:

    http://www.smugmug.com/help/emailreal
    ziggy53
    Moderator of the Cameras and Accessories forums
  • ZanottiZanotti Registered Users Posts: 1,411 Major grins
    edited July 25, 2010
    Me, too! I would love to have some kind of photo push app to my mother's house. I can't find it yet.

    If this really worked, it would be great......
    It is the purpose of life that each of us strives to become actually what he is potentially. We should be obsessed with stretching towards that goal through the world we inhabit.
  • ivarivar Registered Users Posts: 8,395 Major grins
    edited July 25, 2010
    What is the exact feed address you are using?

    The SmugMug standard feeds start with 'http' (for instance http://ivar.smugmug.com/hack/feed.mg?Type=nicknameRecentPhotos&Data=Ivar&format=atom10)
    You can also try replacing the 'http' with 'feed' (for example feed://ivar.smugmug.com/hack/feed.mg?Type=nicknameRecentPhotos&Data=Ivar&format=atom10
    Ivar
    www.ivarborst.nl & smugmug
  • ShellyfishShellyfish Registered Users Posts: 2 Beginner grinner
    edited August 25, 2010
    I am having the exact same problem. I tried replacing "http" with "feed", but it didn't work. It has "http://" written before the field so I think FrameChannel sort of self-configures it when you type it in and hit enter. The real puzzle is that the preview on FrameChannel looks fine, so it's something in the way the Toshiba frame reads the feed, but like Jeremy said, it works fine with Picasa and Flickr.
  • BoldAimBoldAim Registered Users Posts: 1 Beginner grinner
    edited September 6, 2010
    Exact same experience here. Just fired up my Toshiba DMF82XWU Digital Media Frame and configured custom photo RSS channels from my SmugMug galleries on the FrameChannel website. The photos display fine on the FrameChannel website preview, but all I get is "File format is not supported" error messages on my photo frame. Just to be sure, I downloaded one of the photos as a jpeg and uploaded it manually to the internal memory of the DMF82XWU, and it displays fine, as expected. This is very disappointing as viewing my SmugMug galleries was the primary reason I purchased this digital picture frame. Is anyone aware of a hack to fix the feeds? Thanks.
  • ian408ian408 Administrators Posts: 21,941 moderator
    edited September 7, 2010
    Have you tried using the online service settings instead of Framechannel? From the manual I found, I don't see there's an option for SmugMug but you might want to look and see what the "Picasa" menus look like and if you can enter the info for SM instead ne_nau.gif

    I have a Kodak frame that works well with RSS feeds and I do not use Framechannel.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • djsecristdjsecrist Registered Users Posts: 3 Beginner grinner
    edited November 30, 2010
    Any update on this? Did anyone ever get it to work? I just got a new Toshiba frame and it is saying invalid file format for the RSS images from Smugmug.
  • ian408ian408 Administrators Posts: 21,941 moderator
    edited November 30, 2010
    djsecrist wrote: »
    Any update on this? Did anyone ever get it to work? I just got a new Toshiba frame and it is saying invalid file format for the RSS images from Smugmug.

    I have a Kodak frame and RSS feeds work for me.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • djsecristdjsecrist Registered Users Posts: 3 Beginner grinner
    edited November 30, 2010
    ian408 wrote: »
    I have a Kodak frame and RSS feeds work for me.

    Yes. This seems to be an issue with the Toshiba DMF82XKU frames. Although the RSS feed seems to work perfectly in the Framechannel preview on the website, the frame itself shows the error message. The Toshiba frame even has Smugmug printed right on the back of the box! What is the deal?!?!
  • ziggy53ziggy53 Super Moderators Posts: 24,133 moderator
    edited November 30, 2010
    djsecrist wrote: »
    Yes. This seems to be an issue with the Toshiba DMF82XKU frames. Although the RSS feed seems to work perfectly in the Framechannel preview on the website, the frame itself shows the error message. The Toshiba frame even has Smugmug printed right on the back of the box! What is the deal?!?!

    What does Toshiba have to say about the problem?
    ziggy53
    Moderator of the Cameras and Accessories forums
  • ian408ian408 Administrators Posts: 21,941 moderator
    edited November 30, 2010
    djsecrist wrote: »
    Yes. This seems to be an issue with the Toshiba DMF82XKU frames. Although the RSS feed seems to work perfectly in the Framechannel preview on the website, the frame itself shows the error message. The Toshiba frame even has Smugmug printed right on the back of the box! What is the deal?!?!

    Maybe there's a problem with your frame or the setup of your frame.

    My suggestion is to go ahead and give Toshiba's customer service a call. I bet they'll have you up and running in no time.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • djsecristdjsecrist Registered Users Posts: 3 Beginner grinner
    edited December 1, 2010
    ian408 wrote: »
    Maybe there's a problem with your frame or the setup of your frame.

    My suggestion is to go ahead and give Toshiba's customer service a call. I bet they'll have you up and running in no time.

    I called Toshiba... They were worthless... They had no information on setting up Smugmug feeds.

    All of the other Framechannel feeds that I have configured work fine. It is just the Smugmug one that doesn't work. Does anyone know what all of the options are in the RSS URL and how I might tweak them? Maybe the images are just too high resolution in the feed? How can I tweak the RSS feed to test out different options?
  • ian408ian408 Administrators Posts: 21,941 moderator
    edited December 1, 2010
    Do you have a pointer to a manual? I can try and read through it to see if I can help.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • ShellyfishShellyfish Registered Users Posts: 2 Beginner grinner
    edited January 4, 2011
    ian408 wrote: »
    Do you have a pointer to a manual? I can try and read through it to see if I can help.

    Here is a 7.8 MB pdf of the manual
    http://www.tacp.toshiba.com/tacpassets-images/models/dmf82xku/docs/dmf82xku_om_e.pdf
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 4, 2011
    djsecrist wrote: »
    How can I tweak the RSS feed to test out different options?

    There are indeed, lots of options. Sizes, and more: Our detailed help page on feeds http://www.smugmug.com/help/rss-atom-feeds

    leads to this
    http://wiki.smugmug.net/display/SmugMug/Feeds+Examples
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • BasilyBasily Registered Users Posts: 3 Beginner grinner
    edited March 9, 2011
    I have the same problem. Has anyone found a solution?
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