Problems with SmugMug

klbranstetterklbranstetter Registered Users Posts: 5 Beginner grinner
edited July 19, 2010 in SmugMug Support
Hi,
I am having problems trying to upload to Smug Mug. I use AT&T U-verse with a brand new laptop. I can upload photos easily to Facebook but have managed to only upload a few photos to SmugMug tonight. Can anyone shed some light on these issues?

Thanks!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 19, 2010
    Hi, please write our Support Heroes we'll find out what's up and help you no problem. Thanks!
    Andy

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  • klbranstetterklbranstetter Registered Users Posts: 5 Beginner grinner
    edited July 19, 2010
    I cannot email the help desk because I do not have the email address that I signed up with Smugmug. I am solving my problems with Smugmug and going elsewhere. First, my account gets accidentally deleted and then I tired to spend nearly three hours trying to upload some photos from last year. My days with Smugmug are over.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 19, 2010
    klbranstetter wrote: »
    I cannot email the help desk because I do not have the email address that I signed up with Smugmug. I am solving my problems with Smugmug and going elsewhere. First, my account gets accidentally deleted and then I tired to spend nearly three hours trying to upload some photos from last year. My days with Smugmug are over.

    What is your SmugMug nickname, I can help you with your email address, and everything else, right here.
    Andy

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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 19, 2010
    Hi Kristi, I found your help ticket, it's #37872. The email address on your account is an @yahoo.com address - did you want to change it to your @hotmail address? We can surely help you with the uploading troubles. It's most always something easily solvable. And you have some referral credits in your account so there's no need to leave us, especially since we really want to help you! Standing by....
    Andy

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  • klbranstetterklbranstetter Registered Users Posts: 5 Beginner grinner
    edited July 19, 2010
    My nickname is simplykristi.... Email address is simplykristi@simplykristi.com I am just a little frustrated with trying to upload.
  • klbranstetterklbranstetter Registered Users Posts: 5 Beginner grinner
    edited July 19, 2010
    Thanks Andy!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited July 19, 2010
    klbranstetter wrote: »
    Thanks Andy!

    Please confirm - you want the simply kristi email address to be the email address on your account?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • klbranstetterklbranstetter Registered Users Posts: 5 Beginner grinner
    edited July 19, 2010
    I should have a different email address for the account since I don't have that one right now.
  • Rogue 1Rogue 1 Registered Users, Retired Mod Posts: 150 Major grins
    edited July 19, 2010
    Hi Krist-

    I am sory you're having difficulties - no worries, we'll get you up and running like a pro in no-time -

    I'll be emailing you from the help desk and will stay with you while we work through any issues - please reply to the email -

    And I am sending to BOTH email addresses -

    Standing by -

    Sean
    Support Hero
  • Rogue 1Rogue 1 Registered Users, Retired Mod Posts: 150 Major grins
    edited July 19, 2010
    Hi Kristi -

    I do hope you receive one of the emails I've sent - addressed now to all three of the addresses we have for you -

    And I did try to call as well but the tel # on your account is invalid -

    Standing by -

    Sean
    Support Hero
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