custom url

biodiversityphotography

OK, I have been fussing with trying to turn www.biodiversityphotography.smugmug.com to www.biodiversityphotography.org. I have added a cname record to my DNS that now reads:

Additional Resource Records
Name Type Data
www.biodiversityphotography.org CNAME domains.smugmug.com.

I must be missing something, because I keep getting the error message in SM:

"That hostname doesn't appear to be valid. Your hostname needs to be setup using a CNAME record at your domain registrar."

Thoughts?
Thanks,
Paul

Tysax

I've checked your domain, biodiversityphotography.org, and it looks as if your CNAME is not setup correctly, or the DNS has not yet propagated with your changes.

To set up the CNAME, the A record should point to 208.79.45.23 and the www record should point to domains.smugmug.com. After this is complete, add the domain with the www prefix to your control panel under the settings tab.

If you require assistance setting this up correctly, we can help. You'll have to provide us with the following information:

1. the name and url of your domain registrar
2. login name or customer number to your domain
3. change the password for your domain to smugtemp123
4. your domain name (www.yourdomain.com)

We can then login on your behalf and make the necessary changes to your setup.

Let us know if you have any additional questions and have a great day!

Tyree
SmugMug Support Hero
http://www.smugmug.com/help

biodiversityphotography

Tyree,

Thanks for the assistance! I am trying to add the A record and am getting en error. So, if you could do it:
Thanks!

docwalker

Good news. I have completed making the changes to your domain. Now your domain should start working in the next hour or so. But, it can take up 24-48 depending on your domain host. So please be patient as the domain updates. While you wait, I have some valuable tips to help get you started. Please take some time to look them over as they should answer some of the question you have now or soon will have.

I have posted the tips here on our wiki: http://wiki.smugmug.net/pages/viewpage.action?pageId=4882576

The last step is to wait until your domain resolves correctly. You will know that it is resolving when the domain points at the SmugMug homepage.

Once the domain resolves correctly, you can go to your SmugMug control panel and enter the custom domain on the settings tab. That is all there is too it. If you have problems, please let me know.

Now that I am done with your domain, please do not forget to reset your password.

biodiversityphotography

Thanks for everything so far, but I'm still not able to add the custom hostname to smugmug on the account settings CP. More thoughts?

biodiversityphotography

anybody?

WinsomeWorks

biodiversityphotography wrote: »

Thanks for everything so far, but I'm still not able to add the custom hostname to smugmug on the account settings CP. More thoughts?

Looks like Doc said in the post below that it could take 24-48 hrs. until you'd be able to add the custom name. From the time of your posts, it looks like the time isn't up yet? [ETA: oops, yeah, it should be up by now... sorry; I dunno]

Andy

biodiversityphotography wrote: »

anybody?

please write our Support Heroes and let us help you from our super speedy help desk. Thanks.