Uploads not working for days

ImageX PhotographyImageX Photography Registered Users Posts: 528 Major grins
edited August 11, 2010 in SmugMug Support
Why did you guys change the simple uploader??? Now it doesn't work at all. I have been trying for three days and it goes through the whole spiel of uploading but no images appear in the galleries. It worked just fine before you decided to change it for no reason. I don't have time for the other 2nd rate uploaders!

Can anyone please explain why it's problem after problem after problem with Smugmug? I'm just really irritated by this stuff... and ESPECIALLY when it affects my business. Now, my customers will NOT be getting their images when they wake up....as they were promised. Only major disappointment with breakfast!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 9, 2010
    Hi, I checked your upload log http://www.smugmug.com/homepage/uploadlog.mg and it indicates some communication errors between you and us. Please write our Support Heroes we'll be happy to help and diagnose - from our help desk. Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • ImageX PhotographyImageX Photography Registered Users Posts: 528 Major grins
    edited August 9, 2010
    Andy wrote: »
    Hi, I checked your upload log http://www.smugmug.com/homepage/uploadlog.mg and it indicates some communication errors between you and us. Please write our Support Heroes we'll be happy to help and diagnose - from our help desk. Thanks!

    Smugmug heroes always come through. I just wish they weren't forced to work so hard all the time fixing problems. thumb.gif
  • gecko0gecko0 Registered Users Posts: 383 Major grins
    edited August 10, 2010
    So was this an issue with the new uploader or some non-SM problem such as ISP connectivity issues, etc? Just asking in case others encounter similar problems.
    Canon 7D and some stuff that sticks on the end of it.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 10, 2010
    gecko0 wrote: »
    So was this an issue with the new uploader or some non-SM problem such as ISP connectivity issues, etc? Just asking in case others encounter similar problems.

    It was local.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • gecko0gecko0 Registered Users Posts: 383 Major grins
    edited August 10, 2010
    Great...thanks for the info! I noticed the new uploader (mainly because it begins uploading immediately and I no longer have to click on "upload"). No issues so far, but thought I'd ask, just in case to save a future support ticket on your end.
    Canon 7D and some stuff that sticks on the end of it.
  • FoquesFoques Registered Users Posts: 1,951 Major grins
    edited August 11, 2010
    I love the new uploader. I think it was a fantastic upgrade.
    Arseny - the too honest guy.
    My Site
    My Facebook
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