Photos missing from pages, showing red X >>> custom sizes

denisegoldberg

My smug site is quite unhappy right now, and I have to admit I am less than happy myself. This problem has happened before; it's been quite a while, but it should never happen.

I saw the problem this morning before I left for work but didn't have time to report it. I saw it during the day when I went to my site. And now I see it quite often. Refresh the page enough times and sometimes you'll see a page without red x's - but more often than not the red x's are there.

I use <img src= statements to display photos in many places on my site. This includes my homepage, my guestbook pages, my kaleidoscope page, and the galleries that I use to replace the standard smugmug category and gallery pages.

Most use random images (using the code shown in this post. All use custom sizes, as shown on this page - http://www.smugmug.com/help/custom-photo-sizes. Given that I've seen this on photos displalyed using a specific key as well as a random photo, I suspect the problem is in building the custom sizes.

I have not seen the problem on standard gallery pages.
It happens on HTML-only pages - and my site is full of HTML-only pages.

Home page at http://www.denisegoldberg.com (or http://denise.smugmug.com):

Kaleidoscope page at http://www.denisegoldberg.com/Medley/Kaleidoscope/2659217_WLMog:

Gallery page at http://www.denisegoldberg.com/Focus/Galleries/4859541_NYqCo:

Fragments page at http://www.denisegoldberg.com/Focus/Fragments-galleries/4857717_vJoHs:

There are many more, but I think you get the picture.

Did I tell you that I'm not happy?

Please, please fix this, and fix it soon.
This type of display does not give visitors a good impression of my site or of SmugMug.

--- Denise

Andy

Taking a look, Denise

denisegoldberg

Thanks Andy, this is definitely freaking me out...

--- Denise

Andy

Don't freak out. There's nothing wrong with your site or the images. They're all safe. We will address the issue.