New Java Uploader, New Problems

SamirD

So I've had to deal with this new uploader and I've noticed it likes to just randomly stop when using my multi-wan connection and multiple upload sessions. As expected, this problem couldn't come at a worse time. :cry

The error messages are either none, where it just says 'Queued' and doesn't start. Or another message about "...an error uploading, trying again". But it's not trying again, that's for sure.

I can hit pause uploading and then resume uploading, but this is a manual workaround that will not work. I might as well upload each file individually using old faithful--not a solution with 1000+ images.

Anyone else having this issue?

Let me also take this time to stress the ultimate solution--ftp uploading. Read all about it here:
http://www.dgrin.com/showthread.php?t=114560

SamirD

Okay, day two of uploading issues. :cry No one else but me having this problem?

GIP

SamirD wrote: »

Okay, day two of uploading issues. :cry No one else but me having this problem?

YES....but in addition to others, so can't really be sure its just the uploader.

SamirD

GIP wrote: »

YES....but in addition to others, so can't really be sure its just the uploader.

Is yours also just randomly stopping? What other problems are you experiencing? I can check if I'm having those issues as well.

Andy

SamirD wrote: »

So I've had to deal with this new uploader and I've noticed it likes to just randomly stop when using my multi-wan connection and multiple upload sessions. As expected, this problem couldn't come at a worse time. :cry

The error messages are either none, where it just says 'Queued' and doesn't start. Or another message about "...an error uploading, trying again". But it's not trying again, that's for sure.

I can hit pause uploading and then resume uploading, but this is a manual workaround that will not work. I might as well upload each file individually using old faithful--not a solution with 1000+ images.

Anyone else having this issue?

Let me also take this time to stress the ultimate solution--ftp uploading. Read all about it here:
http://www.dgrin.com/showthread.php?t=114560

Hey, sorry you are having difficulties. Can you please write our Support Heroes with full details and we'll help you from the help desk thanks!

pilotdave

SamirD wrote: »

So I've had to deal with this new uploader and I've noticed it likes to just randomly stop when using my multi-wan connection and multiple upload sessions. As expected, this problem couldn't come at a worse time. :cry

The error messages are either none, where it just says 'Queued' and doesn't start. Or another message about "...an error uploading, trying again". But it's not trying again, that's for sure.

I can hit pause uploading and then resume uploading, but this is a manual workaround that will not work. I might as well upload each file individually using old faithful--not a solution with 1000+ images.

Anyone else having this issue?

Same problem here... as soon as the new uploader was implemented.

I'll often start an upload and then go to bed. First time I used the new uploader, 7 files had uploaded before it just stopped. Last saturday night I think around 35 uploaded before it stopped. Sunday I had to pause and resume a couple times to get my pictures uploaded. Another upload sunday night was smooth.

Sometimes there's an error message (when the internet connection hiccups) and sometimes there's nothing.

Dave

FrankC

Also happening to me - I will contact the support desk with screendumps etc. when it next happens.

To complicate things more - sometimes it appears to have retried an upload for a specific file. It shows this file with an error message - but has actually managed to upload it successfully. Then it just halts on a later file upload until I Pause/Restart.

Overall, it means that it's currently unusable as a "set it running and go do something else" upload - you need to keep checking on it, to see it it needs restarting.

g3k

I'm having the same issue as well. I'll have to keep checking on it. I started my upload of about 300 files ( my usual number of shots per session ) at night before I go to bed, expecting them to complete by the morning, but instead only 30 files were uploaded and then the uploader 'jammed'. If you could re-implement the previous uploader, I'm sure it's much better than this one. At least with the previous uploader, it's smart enough to start on the next file if one file fails to upload properly, and I can just choose to skip duplicates on my clean up upload process for that album.

I've done all the test recommended on the help page, and not really know what do to about those results.

SamirD

Thank you for the responses guys. I'm glad to hear it's not only me. What version of OS/Java/browser are all of you using? Let's see if we can narrow it down to something.

g3k

I'm using Win7 64bit, latest version of JAVA. Using IE to upload at the moment. I've tried with Firefox 3.6.8, but the uploader isn't loading. It's just a big blank black rounder corner box. Chrome doesn't load for me as well.

ClubFlys

*** UPDATE: Nevermind, I figured out what I was doing wrong. I was logged in with a different account and created an album on my account. Once I logged in with the correct account, the uploader showed up.

Not sure whats going on but the uploader isnt showing up for me at all.

Using Chrome and on Windows 7 64bit

j_mitch

Did anyone get a resolve to this? I'm having this issue right now, er well for the last bunch of hours. Keep having to start/pause/ resume constantly. Grrr

Andy

j_mitch wrote: »

Did anyone get a resolve to this? I'm having this issue right now, er well for the last bunch of hours. Keep having to start/pause/ resume constantly. Grrr

please please write our Support Heroes and let us help you directly from the help desk. Thanks!

MarcusT

I'm suffering similar issues too, and have attached a screenshot to illustrate - please view it and note the following:

1) "There was error uploading: Album doesn't exist" - this is clearly a bug, since all the files before and after are uploading to the same gallery absolutely fine.

2) The penultimate "Upload complete" shows a graphical glitch, this should never happen, especially since the green progress bar is surely supposed to go from left to right?

Until these issues are resolved (via Support Heroes or otherwise) PLEASE add the previous default uploader (which worked fine) to the list of old uploaders.

MarcusT

Because of the lack of robust error handling in the uploader, and no mechanism to manually force another attempt at uploading, the errors which occurred in the upload shown above (there were a couple more instances of "Album doesn't exist" later on which you can't see) could only be resolved by reloading the uploader page, selecting all the images again, and letting the duplicates be identified automatically.

HOWEVER, this doesn't work properly - the screenshot below displays another two bugs (following on from my previous post)...

3) "Multiple duplicates exist" - this can only mean that during the previous upload the uploader malfunctioned and successfully uploaded the same file more than once, this should never happen!

4) "allow duplciates" - typo!

g3k

the new uploader is really buggy and quite unreliable. I'm back to using the upload tool sendtosmugmug, which I had not used in more than a year. It's slower but at least it completes the job without the need for constant supervision.

Andy

g3k wrote: »

the new uploader is really buggy and quite unreliable. I'm back to using the upload tool sendtosmugmug, which I had not used in more than a year. It's slower but at least it completes the job without the need for constant supervision.

Hi, please write our Support Heroes and let us help you directly from the help desk. Thanks!

pilotdave

Andy wrote: »

Hi, please write our Support Heroes and let us help you directly from the help desk. Thanks!

About 8 people reported the same problem in this thread. Any chance you could have the help desk post their answer over here?

Had it happen to me again yesterday. Started an upload and walked away. Checked back later and 17 had uploaded. The next upload in line just said Queued as if it was going to start normally, but it just never started. No error messages. A Pause and Resume got it going again. Had to babysit the 100+ picture upload and give it a couple more kicks.

How about making the JAVA uploader an alternate?

Dave

SamirD

I'm glad to see it's not just me. So what version of OS/Java/browser are all of you using? Maybe we can narrow it down to something in particular so we can be more specific when contacting the help desk.