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Featured Event showing "Empty Gallery"

VdoeVdoe Registered Users Posts: 4 Beginner grinner
edited November 3, 2010 in SmugMug Pro Sales Support
Created my first "Event" and feautred it on my homepage, but when you go to my homepage the "Featured Event" is showing an "Empty Gallery" thumbnail instead of a thumbnail of one of the pictures from the event. How do I change that? I have searched everything!

Chris

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 15, 2010
    Your site is? ear.gif:D
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    VdoeVdoe Registered Users Posts: 4 Beginner grinner
    edited August 15, 2010
    Oops!

    www.sportsandmoreimages.com
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited August 15, 2010
    All better?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    VdoeVdoe Registered Users Posts: 4 Beginner grinner
    edited August 15, 2010
    You da man!

    Thanks!
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    TJPTJP Registered Users Posts: 17 Big grins
    edited September 2, 2010
    Andy wrote: »
    All better?

    Would you mind sharing what you did to fix it? I just tried to setup a test event and featured the events on my homepage, but even though i have an image featured in one of the galleries, I still get a "protected gallery" thumbnail. Thanks!
    www.tylerjonesphoto.com
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    schliaschlia Registered Users Posts: 10 Big grins
    edited October 25, 2010
    I am also having this problem. My galleries show the featured image, but if the event is password protected I don't see the image.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 25, 2010
    schlia wrote: »
    I am also having this problem. My galleries show the featured image, but if the event is password protected I don't see the image.

    Hi, we'd love to help - link to your site and event page please?
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    schliaschlia Registered Users Posts: 10 Big grins
    edited October 25, 2010
    http://watermarkphoto.smugmug.com/

    http://watermarkphoto.smugmug.com/event/Erin-and-M

    Thanks for the help, and great avatar. I just signed up last week and am completely happy. My order traveled from Cal to NY in 2 days. Customer was ecstatic.
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 25, 2010
    Schlia, I'm seeing this:

    20101026-n8sf6wkhmfak8rn2pmp1sbpf23.jpg
    Andy

    Portfolio • Workshops • Facebook • Twitter
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    schliaschlia Registered Users Posts: 10 Big grins
    edited October 26, 2010
    When you enter the event you can see the featured images, but on my homepage I see this:

    5118032334_6da752f40d_o.jpg
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    schliaschlia Registered Users Posts: 10 Big grins
    edited November 1, 2010
    Any thoughts how I could fix this?
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    jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited November 2, 2010
    schlia wrote: »
    Any thoughts how I could fix this?
    Go to the gallery, pick a photo, then go to Tools/This Photo/More/Feature to set that photo as the thumbnail for the gallery. When it's password protected, Smugmug can't assume you want to show any thumbnail so you have to tell it that it's OK.
    --John
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    schliaschlia Registered Users Posts: 10 Big grins
    edited November 3, 2010
    It's showing for the galleries, but when the event is password protected, the event doesn't show a featured image.
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    rnrjoshrnrjosh Registered Users Posts: 266 Major grins
    edited November 3, 2010
    schlia wrote: »
    It's showing for the galleries, but when the event is password protected, the event doesn't show a featured image.

    There doesn't seem to be a way to feature a photo for a Featured Event thumbnail at the moment, sorry! It doesn't seem to be working the same way as it does when you feature a photo in a gallery (category shows thumbnail from featured photo from first gallery in that category). I've submitted a feature request to our engineers for this, and we'll see if we can get this option implemented. Thanks for bringing this to our attention!
    Josh
    SmugMug Support Hero
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    schliaschlia Registered Users Posts: 10 Big grins
    edited November 3, 2010
    Thanks Cyclops.
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