upload problems

ewisbrunewisbrun Registered Users Posts: 5 Big grins
edited September 7, 2010 in SmugMug Support
Windows xp. Firefox.\

Browser window closes when trying to upload images. I already have images online, and am just trying to add and also to start a new gallery. Can not even get started.

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited September 7, 2010
    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

    Please let us know if you continue to have problems.
    Andy

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  • ewisbrunewisbrun Registered Users Posts: 5 Big grins
    edited September 7, 2010
    Andy wrote: »
    We have found that updating your current installation of java will typically resolve this issue.

    Follow these steps to make sure your java is up to date for a PC:

    1) Go to http://www.java.com

    2) Click on "Do I have Java?" and wait for the test to run.

    3) Follow the steps to get the latest version of Java if you need it.

    If you have a Mac, it is even easier, just click on the Apple Menu and run the "Software Update" to get the latest version of Java.

    Please let us know if you continue to have problems.

    I only wish it was that easy. When I click on the "do i have java" button, it also closes my browser so that did not help. Any other suggestions?

    thanks
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