database errors

cptkoicptkoi Registered Users Posts: 79 Big grins
edited October 6, 2010 in Dgrin Forum Support
Got this a few times this morning whilst browsing the forum........
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Comments

  • RichardRichard Administrators, Vanilla Admin Posts: 19,962 moderator
    edited September 27, 2010
    We do see that from time to time. I haven't had a problem so far this morning. ne_nau.gif
    My Pics
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited September 27, 2010
    Hi CaptKoi!

    I've seen this from time to time and am looking into the issue.

    Thanks for taking the time to report this. I appreciate it.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • denisegoldbergdenisegoldberg Administrators Posts: 14,369 moderator
    edited September 27, 2010
    I've been seeing these errors fairly consistently today. They started popping up occasionally a couple of days ago; the frequency has been increasing so that it is happening often enough to make participating in the forum very difficult.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited September 27, 2010
    I haven't seen any issues today and I've been on and off during the day. Can you be more specific about your experiences? Frequency/time of day would be helpful.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • denisegoldbergdenisegoldberg Administrators Posts: 14,369 moderator
    edited September 27, 2010
    ian408 wrote: »
    I haven't seen any issues today and I've been on and off during the day. Can you be more specific about your experiences? Frequency/time of day would be helpful.
    I was seeing this problem on and off for several hours before I posted. Right before I posted it was pretty consistently popping up. I didn't notice problems with any other sites, just dgrin.

    --- Densie
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • David_S85David_S85 Administrators Posts: 13,245 moderator
    edited September 27, 2010
    I have encountered the same database error screen three times over the last two days. Each of those times Dgrin was available again within ten seconds. Whatever was up, it seemed minor.
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • denisegoldbergdenisegoldberg Administrators Posts: 14,369 moderator
    edited September 27, 2010
    With the frequency of errors that I was seeing, it seems like there would be some errors showing up on the server that hosts the forum.

    Unlike your 10 seconds, I was seeing failures continue for longer. Sometimes refreshing the browser let me through. Sometimes the errors continued through several refreshes. I also tried different browsers, no change.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited September 27, 2010
    denisegoldberg wrote: »
    With the frequency of errors that I was seeing, it seems like there would be some errors showing up on the server that hosts the forum.
    Each time that occurs, it will be logged but the database logs many items and having a rough estimate of the time frame makes it a little easier to sort out.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • RichardRichard Administrators, Vanilla Admin Posts: 19,962 moderator
    edited September 28, 2010
    I saw a number of errors yesterday evening starting around 6PM local time (GMT+2). They would repeat on reload, but then clear up on their own. Probably happened half a dozen times over the course of the evening. It's Tuesday morning here now and I haven't hit an error yet.
    My Pics
  • denisegoldbergdenisegoldberg Administrators Posts: 14,369 moderator
    edited September 28, 2010
    ian408 wrote: »
    Each time that occurs, it will be logged but the database logs many items and having a rough estimate of the time frame makes it a little easier to sort out.
    I saw this problem pretty consistently yesterday from about 5 to 9 PM eastern time.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • Luc De JaegerLuc De Jaeger Registered Users Posts: 139 Major grins
    edited September 28, 2010
    Just got this error today (September 28) too at 22:12 (10:12 pm) MEST after reloading the page on SmugMug support forum. After less than one minute the site was up again.

    Luc
    http://lucdejaeger.smugmug.com/
  • kdogkdog Administrators Posts: 11,681 moderator
    edited September 29, 2010
    I lost a post last night due to this. Hit the submit, and got a database error. Hit the back button, and the post composition was gone. Very frustrating.
    Moderator of Landscapes forum
    Link to my Smugmug site
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited September 29, 2010
    Hi Joel.

    Sorry you lost a post.

    We are looking into the problem. No estimate of when this will be fixed.

    Ian
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • David_S85David_S85 Administrators Posts: 13,245 moderator
    edited October 4, 2010
    Happened again last night about midnight Chicago time.
    My Smugmug
    "You miss 100% of the shots you don't take" - Wayne Gretzky
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 4, 2010
    David_S85 wrote: »
    Happened again last night about midnight Chicago time.

    Thanks. I think we know what the problem is but are not 100% sure what causes it. Still looking.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited October 4, 2010
    Just had it happen to me when I tried to submit a few photos in Cool Shots....8pm central time tonight.
    Mary
    www.Dogdotsphotography.com
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 4, 2010
    Thanks for that Mary thumb.gif
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited October 4, 2010
    ian408 wrote: »
    Thanks for that Mary thumb.gif

    Your welcome -- gotta chuckle tho -- it happened to me when I posted my response here :D
    Mary
    www.Dogdotsphotography.com
  • kdogkdog Administrators Posts: 11,681 moderator
    edited October 5, 2010
    The site was unusable due to constant DB errors at 6:00 AM this morning, then suddenly it's working again. Smugmug on the other hand still seems to be working at a crawl though.
    Moderator of Landscapes forum
    Link to my Smugmug site
  • DogdotsDogdots Registered Users Posts: 8,795 Major grins
    edited October 5, 2010
    I'm still having problems to. Know what's causing it? When it might be working good again?
    Mary
    www.Dogdotsphotography.com
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 5, 2010
    We know what's happening but not exactly what's causing it.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • kdogkdog Administrators Posts: 11,681 moderator
    edited October 6, 2010
    ian408 wrote: »
    We know what's happening but not exactly what's causing it.
    Maybe the hamster died. rolleyes1.gif
    Moderator of Landscapes forum
    Link to my Smugmug site
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 6, 2010
    kdog wrote: »
    Maybe the hamster died. rolleyes1.gif

    Dog's working on it right now. Not dead. Just a little....scared at the moment lol3.gif
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • brecklundinbrecklundin Registered Users Posts: 121 Major grins
    edited October 6, 2010
    kdog wrote: »
    Maybe the hamster died. rolleyes1.gif

    actually I think SM uses "flat cats" to power these forums and SM itself. Cripes never have I enountered a multi-million dollar service with so many freaking bugs and flat out failures.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 6, 2010
    brecklundin wrote: »
    actually I think SM uses "flat cats" to power these forums and SM itself. Cripes never have I enountered a multi-million dollar service with so many freaking bugs and flat out failures.
    Hi Breck, I appreciate your frustration on this - please don't get the volunteer moderators and admins down though, they work extremely hard, and for no money, to try and make Dgrin great. We'll get the db stuff nailed on Dgrin, sorry for the inconvenience (imagine how hard it is for me, all day and night long!).
    Andy

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  • brecklundinbrecklundin Registered Users Posts: 121 Major grins
    edited October 6, 2010
    Hey Andy,

    Its not my intention to diminish the effort and hard work of the volunteers for DGRIN...really, that is yeoman service and deserves a pat on the back for whatever they are allowed to do. My comments are directed at my opinion of the SM service as it has been for me in the two years I have been a customer.

    If these boards are fully maintained by volunteers then hey never gonna hear me complain again...that's super of them. And if these folks need more tools to keep things running better...dang it go out and buy them!! Even it it's some of those special "donut" seat cushions to ease their discomfort!

    585348526_vw8bV-S.gif
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 6, 2010
    brecklundin wrote: »
    If these boards are fully maintained by volunteers then hey never gonna hear me complain again...that's super of them. And if these folks need more tools to keep things running better...dang it go out and buy them!! Even it it's some of those special "donut" seat cushions to ease their discomfort!

    I'm not sure how to take this. On the one hand, there's a compliment but on the other? What seems more like a backhanded compliment (the doughnut seat comment).

    As Andy's mentioned, most of the forums are maintained by volunteers (of which I am one). I know things can be frustrating at times and even though we'd like to snap our fingers and fix something instantly, it doesn't always work out that way and it takes time to get to the bottom of things. And while spending money would be cool, it's not what's needed in this instance.

    Thanks for your input.
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
  • brecklundinbrecklundin Registered Users Posts: 121 Major grins
    edited October 6, 2010
    some id seems to take itself way too seriously.
  • ian408ian408 Administrators Posts: 21,938 moderator
    edited October 6, 2010
    brecklundin wrote: »
    some id seems to take itself way too seriously.

    I'm sorry. What's your point?
    Moderator Journeys/Sports/Big Picture :: Need some help with dgrin?
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