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"Oops!The video you've requested was not found."

yosemiteyosemite Registered Users Posts: 16 Big grins
edited October 2, 2010 in Bug Reporting
Uploaded videos and thumbnails are there but when i try to play them i get the "Oops!The video you've requested was not found." error message that i see several other members also get.

gallery is private and was unlisted. i read that if you make it public it should work but that is not the case, still will not play with error message.

videos play fine on youtube and vimeo

gallery is at http://yosemitelocal.smugmug.com/Other/Ahwahnee-Fire/13991275_VQXdh#1028933640_Q5aDm

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    yosemiteyosemite Registered Users Posts: 16 Big grins
    edited October 2, 2010
    update.....

    i have been trying to play the videos in the latest firefox which is where i was getting the error message but the videos play fine in chrome, i guess another reason to switch to chrome!
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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited October 2, 2010
    Sorry for the trouble. We are looking into the problem. It seems random for some users to see this. I will let you know if I need any details from you on replicating the issue. Chrome is a great browser but it should work in all.
    SmugMug Support Hero
    http://help.smugmug.com
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    yosemiteyosemite Registered Users Posts: 16 Big grins
    edited October 2, 2010
    thank you for the quick reply.

    i cleared ff cache, made gallery listed and all is working now in ff
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