Color Correction turned off

nycjoe29nycjoe29 Registered Users Posts: 6 Beginner grinner
edited November 4, 2010 in SmugMug Pro Sales Support
If I deactivate color correction on print orders (through EZ Prints and Bay Photo) and the prints results are either too dark or not acceptable to my client, would my client have the option to receive corrected prints at no additional charge or receive a refund?

Thanks,
Joe

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 4, 2010
    Joe, our guarantee knows no bounds. But it sounds like you might have doubts as to what's best? I highly recommend you send a few sample links to our Print Specialists, ATTN: SteveM at our help desk, ok? http://smugmug.com/help/emailreal
  • LuieLuie Registered Users Posts: 7 Beginner grinner
    edited November 4, 2010
    http://www.lensitself.com/

    I have also turned it off, but I've not ordered any prints yet. The company I work for sets the color balance on the camera to match the printer they use. For the canon settings in picture style menu is set to 3,1,1,0. So when the camera saves a JPG; it's already set correct. What you see on screen is never what you see on print unless everything is calibrated.

    I would like to know how to set up lightroom, camera and monitor to match the printer so I can save the cost of someone else doing it. That and I know what I want my photos to look like. If the customer doesn't like what comes back I know it's my fault and I'm not going to put if off on smugmug. I don't think any refund should be given if I have it turned off. I would end up turning it on and re-order for the customer at my cost.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 4, 2010
    Luie wrote: »
    http://www.lensitself.com/

    I have also turned it off, but I've not ordered any prints yet. The company I work for sets the color balance on the camera to match the printer they use. For the canon settings in picture style menu is set to 3,1,1,0. So when the camera saves a JPG; it's already set correct. What you see on screen is never what you see on print unless everything is calibrated.

    I would like to know how to set up lightroom, camera and monitor to match the printer so I can save the cost of someone else doing it. That and I know what I want my photos to look like. If the customer doesn't like what comes back I know it's my fault and I'm not going to put if off on smugmug. I don't think any refund should be given if I have it turned off. I would end up turning it on and re-order for the customer at my cost.
    Let's see some specific photos you want us to evaluate please :D

    For the LR questions, please post them in Finishing School, tons of amazing experts there to Help thumb.gif
  • LuieLuie Registered Users Posts: 7 Beginner grinner
    edited November 4, 2010
    This first photo in this group would be an example. I turned off the color correction. It looks okay on my screen. Now I do calibrate my screen using spider. I was going to order one just to see how it turns out.

    http://www.lensitself.com/Sports/Soccer/Sports/14471293_hAEsm#1074058884_xHPRj
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 4, 2010
    Hi Luie, this image would benefit greatly from Bay hand color correction. It could be just a hair lighter, and would then be a perfect print.
  • LuieLuie Registered Users Posts: 7 Beginner grinner
    edited November 4, 2010
    Thanks!
  • LuieLuie Registered Users Posts: 7 Beginner grinner
    edited November 4, 2010
    So is there any way to calibrate my equipment to match SM bay photo's printers?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 4, 2010
    Luie wrote: »
    So is there any way to calibrate my equipment to match SM bay photo's printers?

    This comes from printing millions of prints... prints are always darker than what you see on you screen. I know from my experience that your file would print an acceptable print in True Color but the color techs at Bay Photo would make it an outstanding print.
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