Firefox Video issue

Crolly

Hi,

Firefox appears to be cutting off the bottom of the video player. The larger the format the worse the effect Screen shots below:

Firefox
http://crollcom.smugmug.com/Children/Croll-Family/14082214_JQAKy#1038693758_dTitJ-A-LB

IE
http://crollcom.smugmug.com/Children/Croll-Family/14082214_JQAKy#1038693765_hsCYQ-A-LB

OS:
Windows 7 Home Premium

Firefox version:
Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.2.10) Gecko/20100914 Firefox/3.6.10

example video:
http://crollcom.smugmug.com/Children/test/14082602_aSqxp#1037544912_vLi4D

Regards

Rob

docwalker

Rob,

Can you tell me what screen resolution you are running at? What size video are you displaying when it fails? Can you try clearing your browser cache and see if it clears? I tested using my Firefox on Windows and it works fine for me. So I need to see what settings you are using to match to make it do that.

--Doc

Crolly

1366 x 768

I also couldn't recreate on desktop (1920 x 1080). This is occuring on notebook.

In Firefox Tools | Clear Recent history | Everything, Cache: Checked | Clear Now

As per screen shoot, only top third of title "Therelmere Festival of Steam" is showing. This is across all sizes

As size increases, player toolbar disappears until Hi-Def, not even time tooltip can be seen.

Regards

Rob

docwalker

Rob,
The only way I could recreate what you are seeing is by setting the browser zoom too high. Try holding down the control key and tap the number 0. That should reset things. See if that helps.

--Doc

Crolly

Hi Doc,

Thanks. That worked. Interestingly though I reset on the gallery page and still had the same problem. Reset while the video was playing the problem was fixed.

Thanks Again

Rob