Cant navigate in Control Panel

meshea17meshea17 Registered Users Posts: 4 Beginner grinner
edited October 11, 2010 in SmugMug Support
I am unable to navigate in the Control Panel. When I click on a tab, the URL changes but nothing happens. For example, I click Settings, the URL changes to http://www.sunshinesimages.com/homepage/controlpanel.mg?NickName=sunshinesphotos#Settings but its stuck on the News tab. I am trying to ugrade to a Pro account but I am unable to.

Thanks!
Tiffany

Comments

  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited October 11, 2010
    meshea17 wrote: »
    I am unable to navigate in the Control Panel. When I click on a tab, the URL changes but nothing happens. For example, I click Settings, the URL changes to http://www.sunshinesimages.com/homepage/controlpanel.mg?NickName=sunshinesphotos#Settings but its stuck on the News tab. I am trying to ugrade to a Pro account but I am unable to.

    Thanks!
    Tiffany
    Clear your Smugmug cookies and try again. Is this the only tab not working?
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • meshea17meshea17 Registered Users Posts: 4 Beginner grinner
    edited October 11, 2010
    Allen wrote: »
    Clear your Smugmug cookies and try again. Is this the only tab not working?

    No, none of the tabs work? I deleted all cookies, still no luck, cant click on any tabs.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited October 11, 2010
    we're helping you from the help desk :) Thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • meshea17meshea17 Registered Users Posts: 4 Beginner grinner
    edited October 11, 2010
    Andy wrote: »
    we're helping you from the help desk :) Thanks.

    Thanks.. look forward to hearing from you soon!
  • rnrjoshrnrjosh Registered Users Posts: 266 Major grins
    edited October 11, 2010
    I sent you a response on the helpdesk earlier, but I'll reply here as well. It looks like you had a lot of broken galleries with incomplete tags embedded into the gallery title area. This caused all kinds of issues, including the problem with your Control Panel. We've found quite a few galleries that had this problem, and we're in the process of deleting these as we speak (they were all different versions of your calendar or contact gallery). I fixed up your calendar and contact galleries, so they should work properly now. We should have this fixed very soon, and we'll email you back once we're done, and then you should be able to access your Control Panel.
    Josh
    SmugMug Support Hero
  • meshea17meshea17 Registered Users Posts: 4 Beginner grinner
    edited October 11, 2010
    rnrjosh wrote: »
    I sent you a response on the helpdesk earlier, but I'll reply here as well. It looks like you had a lot of broken galleries with incomplete <iframe> tags embedded into the gallery title area. This caused all kinds of issues, including the problem with your Control Panel. We've found quite a few galleries that had this problem, and we're in the process of deleting these as we speak (they were all different versions of your calendar or contact gallery). I fixed up your calendar and contact galleries, so they should work properly now. We should have this fixed very soon, and we'll email you back once we're done, and then you should be able to access your Control Panel.

    THANKS ALOT!!!! I didnt receive any emails from you all. Its meshea17@yahoo.com or tdouglas@sunshinesimages.com.
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