Ordering full frame prints

Lascaux

Is there a way for customers to specify to Bay photo that the image be printed full frame (no cropping)? Can they include a note with their order? I called Bayphoto on this and the customer service rep wasn't familiar enough with smugmug to be able to advise me. Any help appreciated.

Andy

Hi, Example, if you order a 3:2 image in a 3:2 size, there won't be any cropping - happy to assist further if you can show me a link to the image you want to purchase, and what sort of print you want to make? Standing by.

Lascaux

http://djacques.smugmug.com/Weddings/Dave-and-Tiffany-Taylor/14065542_dchA6#1035960714_wKdTt

Andy, I was guest at a wedding and just took some photos that I've posted in a smugmug gallery. The link above is one of the photos that I've already cropped in a non-standard format. A customer service rep at Bay Photo told me that if they receive instruction to print the image "full frame" then they won't crop off parts of the image to produce an 8x10 (for example), instead they'll print the image as large as they can on an 8x10 without cropping. So there'll be blank areas on the paper. I hope I'm being clear. Since I crop a lot of photos to non-standard sizes in post-processing it would really help if anyone ordering prints could specify to print "full frame."

Thanks for the help.

Lascaux

Ok, sorry for this whole thread. When i went to "BUY" and saw only the standard size prints, I never proceeded to "CHECKOUT" which is where the image can be cropped, adjusted, or chosen to be "None" (which allows the image to be printed full frame). So the feature is all there but since I never went to "checkout" I hadn't seen it. Question answered.

Andy

no worries!