Request for additional support on Ticket (ticket #151877)

Lex

I have been in discussion with Sebastian concerning an upload problem that developed last night. Basically, it started in LR3, I could not upload from the existing NEF (with sidecar JPG) successfully, every attempt would fail with errors as follows: I also tried dumming down the size some in CS5 and replacing in catalog as Tif, still errors as folows:


Incomplete file received (4)
C:\Users\Doug\2010\2010-10-27\_DSC5300.tif
C:\Users\Doug\2010\2010-10-27\_DSC5304.tif
C:\Users\Doug\2010\2010-10-27\_DSC5306.tif
C:\Users\Doug\2010\2010-10-27\L1010180.tif

Today, we tracked the problem further, and found that I was having problems with basic uploads as well.

I have contacted my cable modem provider, comcast, I have restarted everything involved, tried the loads on 2 different PCs, the results are the same.

I have also sent screen shots of error screen on upload, failing as many as two to permenant times trying to upload a simple JPG.

I like to be patient, but I've spend about half this day off tracking this issue, and so far, nothing is resolved, and to my knowledge, not much has happened in last few hours.

thank you in advance if anyone can help. smug act Doug-Photojazz

Additionall I have accessed my own server in California with Calpop, without issue, so it seems the connection to the west, at least one of them, is operational.

Lastly, everything else on my PC and internet appears to be operating normally at this point. That includes email, web surfing, facebook... I have done a line test and reported tracert in ticket, and the destination fails on the line test, rather important.
thanks
Doug

waywardfool

Curious...try running speed tests from various locations across the country, and see what kind of results (up/down/latency) you are getting http://www.dslreports.com/speedtestI'

Are you running straight from the PC to the cable modem? Or a router in between? What brand/model? I have seen (bad/failing) routers that pass some sites and data fine, other sites/data types fail.

Lex

waywardfool wrote: »

Curious...try running speed tests from various locations across the country, and see what kind of results (up/down/latency) you are getting http://www.dslreports.com/speedtestI'

Are you running straight from the PC to the cable modem? Or a router in between? What brand/model? I have seen (bad/failing) routers that pass some sites and data fine, other sites/data types fail.

Running a Linksys router, I really am thinking it's on their end of a simple upload won't work, and yet I am getting no busted data packets anywhere else. I've ran about all the tests I know to run. I think it's Smugmug's turn.

What I can do is do some test loads to Nikonians where I am a member, and see what that does. That pretty well tests my equipment, far as that goes, I have a server in California, if I can get FTP access again... uhhh, I have someone that handles that mostly for me.

pilotdave

I was running into a lot of problems... uploads would stall, downloads would stall, etc. Replaced my linksys router with a new one and everything is fixed.

At my parents house, I always had problems with smugmug. Most sites worked fine... I thought it was an issue between their ISP and smugmug. It was so bad that slideshows were just not useable... they'd just stall over and over. Uploads were slow and unreliable. But after the results I got from replacing my router, I replaced theirs too. All problems seem to be fixed.

I have no idea what's going on with yours, but you might try swapping out your router and see if that has any effect. I didn't think it would do a thing for me and only made the decision based on some random internet advice. But the difference has been night and day.

Dave

jfriend

Lex wrote: »

I have been in discussion with Sebastian concerning an upload problem that developed last night. Basically, it started in LR3, I could not upload from the existing NEF (with sidecar JPG) successfully, every attempt would fail with errors as follows: I also tried dumming down the size some in CS5 and replacing in catalog as Tif, still errors as folows:


Incomplete file received (4)
C:\Users\Doug\2010\2010-10-27\_DSC5300.tif
C:\Users\Doug\2010\2010-10-27\_DSC5304.tif
C:\Users\Doug\2010\2010-10-27\_DSC5306.tif
C:\Users\Doug\2010\2010-10-27\L1010180.tif

Today, we tracked the problem further, and found that I was having problems with basic uploads as well.

I have contacted my cable modem provider, comcast, I have restarted everything involved, tried the loads on 2 different PCs, the results are the same.

I have also sent screen shots of error screen on upload, failing as many as two to permenant times trying to upload a simple JPG.

I like to be patient, but I've spend about half this day off tracking this issue, and so far, nothing is resolved, and to my knowledge, not much has happened in last few hours.

thank you in advance if anyone can help. smug act Doug-Photojazz

Additionall I have accessed my own server in California with Calpop, without issue, so it seems the connection to the west, at least one of them, is operational.

Lastly, everything else on my PC and internet appears to be operating normally at this point. That includes email, web surfing, facebook... I have done a line test and reported tracert in ticket, and the destination fails on the line test, rather important.
thanks
Doug

I don't know if this is relevant to your issue, but on this help page, Smugmug says they only support JPEG, PNG and GIF files for upload (no TIFF).

Lex

Mostly resolved now I think

jfriend wrote: »

I don't know if this is relevant to your issue, but on this help page, Smugmug says they only support JPEG, PNG and GIF files for upload (no TIFF).

It's my understanding that both NEF and TIFF have "sidecar JPGs". I would have to verify that though. Regardless, this wasn't my most significant issue. There were as it turns out provider issues I believe, things began to get better today earlier, and then I had them do a hardware check on my lines, they cleaned some stuff up at my box. I also changed out a suspect networking cable myself. So far, I am getting quite a few successful uploads now! Only a few failed ones. So, it's much much better now.

Doug

jfriend

Lex wrote: »

It's my understanding that both NEF and TIFF have "sidecar JPGs". I would have to verify that though. Regardless, this wasn't my most significant issue. There were as it turns out provider issues I believe, things began to get better today earlier, and then I had them do a hardware check on my lines, they cleaned some stuff up at my box. I also changed out a suspect networking cable myself. So far, I am getting quite a few successful uploads now! Only a few failed ones. So, it's much much better now.

Doug

NEFs have an embedded JPEG. TIFFs do not. If you're uploading to SmugVault (as opposed to a gallery), then Smugmug will try to make a JPEG from your image to use to identify the image. If you're trying to upload to a gallery, then you need to upload one of the supported file types.

Lex

Well, I have had no problems up until this point, downloading NEFfiles to CS5, then saving as Tiff, LR3 picks up the Tiff, puts back in catalog, and they have been successfully moving to Smug previously. So, while I respect your knowledge, it has not been completely consistent with my experience so far. I processed a lot of model shoot images, that required touchups in CS5 as well as LR3, and I always did a save as tiff, it was ported back to LR3 catalog as Tiff, then I uploaded that image. So, maybe it has been Smug that has been doing the adapting on that, and making a JPG out of the file, I can't say for sure on that.

Primarily this week, I have not been processing models and was only doing slight mods to fill lighting and such in LR3, then trying to upload, and that is when I had issues. I lowered my save as quality some this AM, will try that and see if my successful loads improve.

Thanks for input John.

Lex

Dave, I somehow missed your post, thanks for the comments. I took the router out of the mix and was still having issues. So, I think I had a real problem with Comcast and link to San Jose California server for one thing. But I have had to replace a router before, so agreed, they do go bad.

I think I am ok now though I have not done that many uploads yet. I'm definitely better off than I was anyway.

jfriend

Lex wrote: »

Well, I have had no problems up until this point, downloading NEFfiles to CS5, then saving as Tiff, LR3 picks up the Tiff, puts back in catalog, and they have been successfully moving to Smug previously. So, while I respect your knowledge, it has not been completely consistent with my experience so far. I processed a lot of model shoot images, that required touchups in CS5 as well as LR3, and I always did a save as tiff, it was ported back to LR3 catalog as Tiff, then I uploaded that image. So, maybe it has been Smug that has been doing the adapting on that, and making a JPG out of the file, I can't say for sure on that.

Primarily this week, I have not been processing models and was only doing slight mods to fill lighting and such in LR3, then trying to upload, and that is when I had issues. I lowered my save as quality some this AM, will try that and see if my successful loads improve.

Thanks for input John.

How are you uploading them? And, are you uploading to a gallery or to SmugVault?