HELP! It appears my domain expired.

Nate Lanier Photography

Good morning,

I have a growing business here at natelanierphotography.com and I have two brand new galleries I worked extremely hard on for clients over the weekend that have now vanished. I received nothing from godaddy regarding a pending renewal. I am a fish out of water over here. Someone please help me out if you have experienced something similar. Godaddy's 24/7 phone support is NOT ACCEPTING CALLS!

:dunno

Any words of advice would be much appreciated. Thank you.

This is a disaster for me.

-Nate

Andy

Hi Nate, I removed your expired domain from your SmugMug control panel so that your site is functional:

http://nathanlanier.smugmug.com/

I just called godaddy, they did answer the phone - did you call
24/7 Sales & Support (480) 505-8877?

Nate Lanier Photography

Andy,

Phew, sorry for the panicked thread. I had dialed 408 instead of 480! I got it straightened out so it should be all set now, if you want to change it back to natelanierphotography.com

Basically, when you set up a custom domain they assign you an e-mail address. According to the guy I spoke too the renewal e-mails were sent to THAT address, which I never set up. How crappy is that?!

Anyway, I had to pay an $80 redemption fee, which sucks, but I couldn't afford not to.

Thank you for your prompt attention.

Nate

Andy

Nate Lanier Photography wrote: »

Andy,

Phew, sorry for the panicked thread. I had dialed 408 instead of 480! I got it straightened out so it should be all set now, if you want to change it back to natelanierphotography.com

Basically, when you set up a custom domain they assign you an e-mail address. According to the guy I spoke too the renewal e-mails were sent to THAT address, which I never set up. How crappy is that?!

Anyway, I had to pay an $80 redemption fee, which sucks, but I couldn't afford not to.

Thank you for your prompt attention.

Nate

once it is reset up on godaddy you'll be able to add it back, here
https://secure.smugmug.com/homepage/settings.mg

put www.natelanierphotography.com in the domain box.

You may need to check/ re-set your CNAME settings for your domain on godaddy. CNAME www gets set to domains.smugmug.com thanks.

Nate Lanier Photography

Under "Total DNS" it's telling me that it's Temporarily Unavailable. Can I not configure the CNAME record if this is the case?

Nate Lanier Photography

I'm lost. Do I have to reset the nameservers to default to restore Total DNS control?

Nate Lanier Photography

OK, this is how I have Godaddy configured:



When I go to set the custom hostname on smugmug i get this:

That hostname doesn't appear to be valid. Your hostname needs to be setup using a CNAME record at your domain registrar. See our help section on custom hostnames.

What gives??!

Andy

Nate Lanier Photography wrote: »

What gives??!

You're all set now, I did it for you.

Nate Lanier Photography

It is still resolving like it did when the domain name expired. I assume there is a waiting period while the changes propagate? Thanks again, Andy.

Andy

Nate Lanier Photography wrote: »

It is still resolving like it did when the domain name expired. I assume there is a waiting period while the changes propagate? Thanks again, Andy.

Nathan, it's set up properly and your domain lands on your Smug site. It can take up to 48 hours for it to work all the way through the interwebs.

Nate Lanier Photography

So just to be clear, it's all set up correctly but until the change spreads through the internet I'm still going to get this parked website?

Art Scott

I clicked the link in your siggy and it took me right to your site...worked fine......it might be that you need to clear cookies if you are still getting the parked godaddy page instead of your home page...........

Andy

Nate Lanier Photography wrote: »

So just to be clear, it's all set up correctly but until the change spreads through the internet I'm still going to get this parked website?

Yes it's fully set up correctly. Until dns servers that serve you get the new info, which can take 24-48 hours (usually much faster) you'll get the parked page.

Cookies have nothing to do with it, sorry.

Nate Lanier Photography

Art Scott wrote: »

I clicked the link in your siggy and it took me right to your site...worked fine......it might be that you need to clear cookies if you are still getting the parked godaddy page instead of your home page...........

That's encouraging! Thank you for your time and attention, Art!

Andy wrote: »

Yes it's fully set up correctly. Until dns servers that serve you get the new info, which can take 24-48 hours (usually much faster) you'll get the parked page.

Cookies have nothing to do with it, sorry.

Excellent. Great. Thank you so much. I trust that you understand my urgency to get this baby purring again!