B & H Sadness anyone know where I can get a Battery?

Prezwoodz

I just learned i am going on a 17 day long video shoot and I need to buy a new battery for my Panasonic HVX-200a video camera. I called B & H and just spent 15-20 minutes on hold..then it hung up on me and when I called back it said "We are now closed." I didn't know they just hung up on everyone waiting when its closing time. :cry

Anyone know anywhere else I might be able to have a battery shipped to Alaska before the end of this Saturday?

Andy

Order online from B&H? Or try adorama.com ?

Prezwoodz

Andy wrote: »

Order online from B&H? Or try adorama.com ?

Problem was I really needed to ask if it would be here before Saturday or on Saturday or if it could be shipped faster. Otherwise I'd do it for sure!

henryp

Prezwoodz wrote: »

I just learned i am going on a 17 day long video shoot and I need to buy a new battery for my Panasonic HVX-200a video camera. I called B & H and just spent 15-20 minutes on hold..then it hung up on me and when I called back it said "We are now closed." I didn't know they just hung up on everyone waiting when its closing time. :cry

I am sorry for this and apologize. I believe you want the Panasonic CGA-D54 Lithium-Ion Battery Pack. If you still need this, let me know and I'll be happy to expedite this for you. UPS next-day s&h for one = 26.00.

Photog4Christ

I see Henry has already replied. I was just going to say that you can't go wrong with B & H.

There was an order that I had placed that I required next day shipping. I placed the order after UPS had already made their pickup for the day. I still got my order the next day.

PhotoDavid78

In my opinion, B&H's customer service as a whole as gone way down hill in the past few years.

Andy

henryp wrote: »

I am sorry for this and apologize. I believe you want the Panasonic CGA-D54 Lithium-Ion Battery Pack. If you still need this, let me know and I'll be happy to expedite this for you. UPS next-day s&h for one = 26.00.

WTG Henry, thanks for posting here!

Prezwoodz

Thanks henryp for your reply. I really appreciate it. I was trying not to talk down on B&H because I really have had good service from you guys so far so thanks again.

henryp how do I get a hold of you? I don't know if its to late now. Its been insanely hectic but even if I don't get to get the battery expedited I still appreciate the offer.

Icebear

dtw78 wrote: »

In my opinion, B&H's customer service as a whole as gone way down hill in the past few years.

Not trying to argue, but I have to say that (assuming the truth of your assertion) their service a few years ago must have been truely out of this world.

kdog

dtw78 wrote: »

In my opinion, B&H's customer service as a whole as gone way down hill in the past few years.

Most people evidently would would not agree with you, as evidenced by ResellerRatings. Their six-month rating for B&H is 9.82, while their lifetime rating is 9.63. Seems to me that shows an increase over time.

Source: http://www.resellerratings.com/store/B_H_Photo_Video_Pro_Audio

ian408

dtw78 wrote: »

In my opinion, B&H's customer service as a whole as gone way down hill in the past few years.

They have awesome customer service! Count me as a happy camper.

ziggy53

Prezwoodz wrote: »

Thanks henryp for your reply. I really appreciate it. I was trying not to talk down on B&H because I really have had good service from you guys so far so thanks again.

henryp how do I get a hold of you? I don't know if its to late now. Its been insanely hectic but even if I don't get to get the battery expedited I still appreciate the offer.

Click on Henry's name, in his signature in the post.

Alternately,

henryp@bhphoto.com

henryp

dtw78 wrote: »

In my opinion, B&H's customer service as a whole as gone way down hill in the past few years.

I am very sorry to read you've developed this opinion of us and would like to repair it. My e-mail address is in my sig & I'd be happy to discuss this.

Prezwoodz wrote: »

henryp how do I get a hold of you? I don't know if its to late now. Its been insanely hectic but even if I don't get to get the battery expedited I still appreciate the offer.

My e-mail address has been posted here and is in my sig. That said, I'm not in sales and your most efficient recourse is to call our sales folks at 800.606.6969 / 212.444.6615.

REMEMBER - we close at 1:00pm EST Fridays now that DST has ended and Order cutoff times for 1-Day and 2-Day Shipping on Fridays is 10:30am EST.

Prezwoodz

Thanks henryp for all your replies. I went out and bought a Canoin 7D instead....yay! Don't quite know how that happened but Yay anyway!

If it matters any Ive used both Adorama and B&H and although I don't want to bad mouth Adorama either I have had much better luck with B&H. Thanks guys. That hanging up on all the calls that are waiting thing is a bit of a bummer though. I worked tech support before where we would stop taking incoming calls but we had to answer all the holding ones before we could take off. Helped our customers know we cared (even though I'm not sure in Tech support the company actually cared) and it helped us to feel like we finished the day well.

HelenOster

Prezwoodz wrote: »

.......although I don't want to bad mouth Adorama either I have had much better luck with B&H......

I can't disagree that B&H is an excellent retailer, however, at Adorama we are always looking for ways to improve our services to customers.

If there is anything that in your view we could be doing to give increased value and satisfaction to our customers, please let me know: HelenO@adorama.com