Can't upload to gallery

Ralph_Mez

Hi All
I have been having trouble uploading to my galleries for the last month
and it seems to be getting worse to the point it wont upload at all.
I have tried all the uploaders ,ie8, latest version of FFox and running Win 7.
I get errors from file to large ,gallery not found ,no internet connection ?.
I have installed the latest version of java.
this is the report it is giving me below.
Any help would be much appreciated.
Also have tried with Firewall on and OFF.
cheers
Ralph


Java Plug-in 1.6.0_22
Using JRE version 1.6.0_22-b04 Java HotSpot(TM) Client VM
User home directory = C:\Users\Ralph

---

c: clear console window
f: finalize objects on finalization queue
g: garbage collect
h: display this help message
l: dump classloader list
m: print memory usage
o: trigger logging
q: hide console
r: reload policy configuration
s: dump system and deployment properties
t: dump thread list
v: dump thread stack
x: clear classloader cache
0-5: set trace level to <n>

---

!!!!! Exception with connection null, Error writing request body to server
!!!!! Exception with connection null, Error writing request body to server

Steve Cavigliano

Hello Ralph
We are sorry to hear that you are experiencing uploading problems. We see quite a few, of what look to be connection related errors, in your upload log. Pretty much all we are seeing are error messages. So there is definitely a problem. We assume you are using the Simple uploader. If not, please let us know. Also please make sure your computer has been rebooted recently.

We see you have a very large amount of photos uploaded. So uploading appears to have worked well for you in the past. Has anything changed recently? Or, since you started noticing the uploading problems? Is this a new computer? Has any updating occurred? Like firewalls or security suites? Have you changed ISPs? Or moved to wireless network connection? If so, please try connecting via hard-wiring to see if this corrects the problem. Please make sure you have a fairly recent version of java installed (release 6 version 15 as a minimum). Also make sure your computer isn't going into Standby or Sleep mode, when uploading. As this will stop uploading.

There is also a known issue with the AVG 9.0 firewall. You will need to disable the Active Surf Shield, in order to be able to upload. We have directions for doing this if you need them. We have also seen uploading issues reported, when using ESET NOD32 Smart Security firewall.

I see you mention that you have tried other uploaders. Please try one of these uploaders. To see if there is a may actually be a connection issue. We like our new HTML5 uploader You will need to use it with Firefox, Safari or Chrome. And it doesn't use java. Also the Old Faithful uploader is very solid. Not the fastest. But it will usually upload, where other uploaders may not.

Please reply to us on the Help Desk. If you are still unable to upload we will need you to run a few tests to help us determine if and where any problems may lie.

Sorry about these problems. Bear with us and we will get them behind you, as quickly as we can.

Have a wonderful day Ralph :cavig
Steve

Ralph_Mez

Thanks for the quick reply.
I tried all of your suggestions and still having trouble with IE8 and latest FFox.
I downloaded google chrome and no problems for a while now it is having file upload errors?
The only thing i have done in the last 2 months was change from vista to Win 7
I will check to see if i can roll back to system back up to see if that helps.

cheers
Ralph

codiac2600

I'm having upload issues as well. Neither Safari nor Chrome nor Firefox has helped. On Chrome I received the "File is too big" warning on Safari the upload speed was 30kbs forever and ever.

Ralph_Mez

codiac2600 wrote: »

I'm having upload issues as well. Neither Safari nor Chrome nor Firefox has helped. On Chrome I received the "File is too big" warning on Safari the upload speed was 30kbs forever and ever.

It seems to work in spurts randomly, accepting files and rejecting others,and it is slower than it used to be a couple of mnths ago.
am sure we will work it out.
cheers
Ralph

Andy

codiac2600 wrote: »

I'm having upload issues as well. Neither Safari nor Chrome nor Firefox has helped. On Chrome I received the "File is too big" warning on Safari the upload speed was 30kbs forever and ever.

Switch back to the Simple Uploader until we release v1.1 of the HTML5 uploader - link is lower left in your uploader window.

Ralph_Mez

Just to let you know i think i found what was conflicting with my uploading.
I had recently installed HTC Sync for my mobile phone ,it not only caused conflicts with Smug uploads it also slowed my internet speeds by half ?
any way everything is fine now .
Hope this might help someone else.

cheers
to all
Ralph

rainforest1155

Ralph,
Glad to hear that you've been able to resolve your issue. Thanks as well for sharing your fix.

Have a great weekend,
Sebastian