Verify Login?

DcMoody23

EVERY time I try submitting new code on the advanced customize page, this pops up, and when I verify, ALL of my code is gone (big deal).. The few times it doesn't, it says something to the effect of 'error occurred' and then I have to resubmit the information (no big deal)

My question is why? I'm not updating every 5 seconds, and I only have the three tabs open that I consider essential (one for editing, and one for getting page names and numbers, and of course the editing screen.

My box is checked off for Keep my logged in, and my code isn't faulty - as a matter of fact out of frustration I went to andy's demo site, copied all of the code and every instruction from there (to assure everything) and it still did it.
I wouldn't mind the verify login thing so much if my code didn't disappear, but I always fix my code in the advanced browser, and not on a textedit, dreamweaver, etc.

Oh and I haven't been updating my preview screen a million times either -- as a matter of fact, that doesn't show any changes either..
There's gotta be something silly going on here.
Help, suggestions??

Andy

hm, what browser are you using please?

Barb

Hi,

Sorry you're running into problems Can you try logging out of your account, and then logging back in. Also, make sure you have cookies enabled in your browser. If you still have problems, you may need to clear your browser cookies, then log in again to set the cookie correctly. Let us know if you continue to have problems.

DcMoody23

Okay, great. Thanks a lot for the suggestions.. I'll sign out, check cookies, and sign back in. If I still get the problem then I'll switch browsers - I use Chrome, but I know that smugmug/dgrin editors are big advocates of firefox and so I'll use that if the problem persists. If the problem continues, I'll be sure to e-mail the Hero squad.

Thanks a lot guys,

DcMoody23

Mmmm. Same thing, still happening..
Gah. It's getting quite frustrating -
logged out, logged in, cleared cookies (after the problem was still present), logged back in, and still - same exact thing.
My preview screen is NOT working whatsoever, so I have to hit update and then see my changes _

Fortunately, I don't have much on my site right now because I'm trying to get it customized before I direct anyone to it. Basically everything is on hold until I get this done, and that's why I'm so frustrated.
The only thing left is to test drive different browsers until I (hopefully) get one that doesn't run into the problem, but I'll save that for another night.

DcMoody23

It's not that I mind the fact of verify login -- I just sincerely want the preview screen to work for me (i'm just learning css, so it's incredibly helpful to have such a tool) and NEED for my work not to disappear.

One thing I did think of though -- I may be logged in to my smugmug on both my laptop and desktop.. I haven't accessed my laptop all week so I don't know whether or not it is, but would/could that be the sole cause of the problem?
I've had the account for about a month or so now and thought the verify login was just routine until recently having to deal with it every time..

Thanks, and sorry for the ramble.

Lindy

Hey Dc, you can be logged into more than one computer, or browser at the same time. We heroes do that all day long. As Barb suggested, your cookie settings might not be high enough. Also, be sure that you check that box to stay logged in. It doesn't default to that.

Since you mentioned that we advocate Firefox, and you're willing to give it a go, the Web Developer extension is an awesome tool, and would help you to see your CSS right on your page, before you officially add it to your Advanced Customization. If you haven't checked it out, it's here: http://dgrin.smugmug.com/gallery/1354921

Please email us if you continue having trouble staying logged in. We'll be able to get a little more system information from you that you might not want to have posted, in a public forum.
http://www.smugmug.com/help/emailreal

Lindy
SmugMug Support Hero

jfriend

DcMoody23 wrote: »

One thing I did think of though -- I may be logged in to my smugmug on both my laptop and desktop.. I haven't accessed my laptop all week so I don't know whether or not it is, but would/could that be the sole cause of the problem?
I've had the account for about a month or so now and thought the verify login was just routine until recently having to deal with it every time..

Thanks, and sorry for the ramble.

It does not matter if you're logged in on other computers. That has no effect.