Can't Log In to my Site!!

FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
edited November 18, 2010 in SmugMug Support
I cannot log out of the dGrin challenge galleries to log back into my smugmug site.

I log out of the Challenge galleries, the site confirms that I am logged out, I go to my site, I attempt to log in. As soon as I add my email address it pops back to the Challenge galleries. The same thing happens if I logout of the challenge site then try to relog in with my name and password without going to my site.

I have a portrait shoot this weekend and must be able to use my SmugMug site for proofs and sales.

Please help.

My name: Virginia Bonesteel

My email:: virginiab@mac.com

My SmugMug site: twocities photography.com


Thanks,

Va
Thank you!
_______________________________________________
"A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

Email

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 18, 2010
    Go to www.smugmug.com and log out. Then login to your site, let us know?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
    edited November 18, 2010
    Thanks for the quick reply, Andy.

    Alas, I experienced the same result.

    I logged out and was shown as logged out.

    Before I could completely enter my email address to log in to my site, the challenge page appeared showing me as logged in.

    This is very strange. I'm thinking that the stars are suggesting that I not enter any more challenges. j/k

    Virginia

    PS - Just tried clearing the cache and the same thing happened. Only quicker. ???????
    _______________________________________________
    "A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

    Email
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 18, 2010
    Virginia, remove your SmugMug cookies, can you do that?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
    edited November 18, 2010
    I think I can remove them.

    A question first, though. There are about half a dozen SmugMug cookies in Safari. Should I delete them all?

    Virginia
    _______________________________________________
    "A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

    Email
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 18, 2010
    Flyinggina wrote: »
    I think I can remove them.

    A question first, though. There are about half a dozen SmugMug cookies in Safari. Should I delete them all?

    Virginia

    Yup, that'll do it. FYI If you have something in your shopping cart you care about, leave the cart cookie alive...
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
    edited November 18, 2010
    Andy, I removed all cookies.

    I still cannot log in to my SM site.

    I experimented with allowing all cookies (which I recently adopted so I could link to Facebook), to no cookies to only cookies from sites I visit.

    Every time I try to log in, I check to be sure I have no SM cookies, enter my email and password, and end up at the challenge site. I then check to see if there are SM cookies and there are not.

    But now, I am no longer logged into the challenge gallery site and there is no place for me to either log in or log out.

    ?????????

    I have tried every permutation and combination I can think of, but no joy.

    Arrrrghhhhh.
    _______________________________________________
    "A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

    Email
  • FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
    edited November 18, 2010
    OK, I took my SmugMug site out of my "Top Sites" section on Safari and entered my SmugMug site address. My site came up, showing me logged in. But none of the functions needed to upload photos or otherwise edit the site were available.

    I logged out, it showed me logged out, also showing the exact same page as it showed me when I was logged in - no ability to organize or add photos etc.. When I started to log in using my email address, it flipped me right back to the my site before I finished typing in my email address, showing me as logged in, but still without any ability to edit the site.

    I'm going to reboot now to see if that helps. Also I will see if I can get to my site on another computer.

    This is really weird.

    Virginia

    PS -

    when I go to "My Homepage" it takes me to the Dgrin challenges homepage.
    _______________________________________________
    "A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

    Email
  • FlyingginaFlyinggina Registered Users Posts: 2,639 Major grins
    edited November 18, 2010
    I tried to log in to my SmugMug site on my PC and the same thing happened, so it is not just a setting on or problem with my Mac.

    This is aggravating, to say the least. Still, if we can solve it before Saturday, all will be well.

    Virginia
    _______________________________________________
    "A photograph is a secret about a secret. The more it tells you, the less you know." Diane Arbus

    Email
  • Rogue 1Rogue 1 Registered Users, Retired Mod Posts: 150 Major grins
    edited November 18, 2010
    Hi Virginia - I emailed you from the helpdesk - I'll stand by for a response -

    :D

    Sean
    SmugMug Support Hero
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