Any ONe else experienceing SLOW SLOW uploads

Art ScottArt Scott Registered Users Posts: 8,959 Major grins
edited November 30, 2010 in SmugMug Support
just curious if it is just out of Wichita or if others are experienceing slow uploads mine are currently runing at 2,81Mbs a secthis upload of 1k images was started at 3:35Pm yesterday and restarted around 9am this morn due to SM maintaince last night

Already sent my tracer route and have help ticket.......
"Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 19, 2010
    Hi Art, uploading is lightning fast here out of NY. We've got no other complaints. Please allow our heroes to work with you and your traceroutes. Thanks.
    Andy

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  • Art ScottArt Scott Registered Users Posts: 8,959 Major grins
    edited November 19, 2010
    no prob..well there is a prob of course...but I was just curious if it was just my uploads or if others were experiencing the same thing.

    I have another 1k to upload from last night and will be getting calls from professors and dancers wanting to see dress rehearsal pix that I cannot
    produce...since opera is still uploading......
    "Genuine Fractals was, is and will always be the best solution for enlarging digital photos." ....Vincent Versace ... ... COPYRIGHT YOUR WORK ONLINE ... ... My Website

  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited November 19, 2010
    Art Scott wrote: »
    just curious if it is just out of Wichita or if others are experienceing slow uploads mine are currently runing at 2,81Mbs a secthis upload of 1k images was started at 3:35Pm yesterday and restarted around 9am this morn due to SM maintaince last night

    Already sent my tracer route and have help ticket.......

    If you are using the HTML5 uploader I would switch. Based on what I have seen any issues with your connection and it slows to a crawl or fails.
    The simple uploader so far has been able to work under these conditions and much much faster.
    go.skactionpix.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 19, 2010
    SPK64 wrote: »
    If you are using the HTML5 uploader I would switch. Based on what I have seen any issues with your connection and it slows to a crawl or fails.
    The simple uploader so far has been able to work under these conditions and much much faster.

    This isn't true, I'm sorry. I could be local to you though, and we'd love to find out more - please write our Support Heroes ATTN: Andy so we can find out the details and assist.
    Andy

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  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited November 19, 2010
    Andy wrote: »
    This isn't true, I'm sorry. I could be local to you though, and we'd love to find out more - please write our Support Heroes ATTN: Andy so we can find out the details and assist.

    Based on the testing and all the times I have tried the HTML5 uploader it is 100% true.
    Because of the failures of upload it is very slow.
    Simple Uploader is not failing and it is much quicker.

    I will get a dialog started offline with the support heroes.
    go.skactionpix.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 19, 2010
    SPK64 wrote: »
    Based on the testing and all the times I have tried the HTML5 uploader it is 100% true.
    Because of the failures of upload it is very slow.
    Simple Uploader is not failing and it is much quicker.

    I will get a dialog started offline with the support heroes.

    Cool, thanks. Be sure to put ATTN: Andy on the subject.
    Andy

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  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited November 19, 2010
    Andy wrote: »
    Cool, thanks. Be sure to put ATTN: Andy on the subject.

    I put it to your attn in the message. Ticket # 171401 if that helps
    go.skactionpix.com
  • FlashDotFlashDot Registered Users Posts: 22 Big grins
    edited November 28, 2010
    I also am having obtusely slooowww uploads - have been for quite some time... I've tried all the uploaders on both windows and linux. All uploaders start like a ball of fire, then taper down to slower then dial up. Seems to work if I toss up one file at a time but that takes an eternity also. Please post something if a glitch or suggestion is found.
    - Shane -
    Flashdot Photography, LLC

    Flashdot: The red dot you see after the flash fires...
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 28, 2010
    FlashDot wrote: »
    I also am having obtusely slooowww uploads - have been for quite some time... I've tried all the uploaders on both windows and linux. All uploaders start like a ball of fire, then taper down to slower then dial up. Seems to work if I toss up one file at a time but that takes an eternity also. Please post something if a glitch or suggestion is found.

    Hi, please write our Support Heroes we can run some line diagnostics with you.
    Andy

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  • nishnish Registered Users Posts: 154 Major grins
    edited November 30, 2010
    Also been having lots of issues with uploading using the html 5 one for a bit.

    Currently having the same problem. It takes a while. Then fails.

    Not sure if its a problem because it tries to upload multiple files at once? (And I am using my connection to do emails at the same time - will this have an effect?)

    The uploader that done each file one at a time seemed to be the most reliable. However having issues with that too.

    Is this a known issue or shall I fire off an email to support too?

    Thanks
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited November 30, 2010
    nish wrote: »
    Is this a known issue or shall I fire off an email to support too?

    Thanks

    Uploading and all services are chugging along great http://status.smugmug.com so please write our Support Heroes we can help!
    Andy

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