Customer complains site is slow???

Painterskip

Hi
It's been several months since I've uploaded photos here and I seem to recall having this problem last time. I spent hours uploading several hundred images and that's fine. But once I was done, I sent the link to the client and she's complaining that it's 'torture' to view the images because it's taking to so long to view and many don't even appear.

So my question is whether this is 'normal'? I kinda recall possibly asking this last time and was told that it takes awhile for all the images to be processed and it'll be quicker later? Is this correct?

Thanks in advance,

Skip

Andy

We spend $millions on making SmugMug one of the fastest sites out there. This is NOT normal. Link to the gallery please? I'll have a look.

Painterskip

Andy wrote: »

We spend $millions on making SmugMug one of the fastest sites out there. This is NOT normal. Link to the gallery please? I'll have a look.

The address is.........
http://painterskip.smugmug.com/

The galleries are the three that start with "Skate's".

I already reduced the image size to medium. I did have it set to 'large'.

The customer is using Comcast cable as her connection, so it shouldn't be slow.
Thanks

Andy

Your site is coming up instantly for me, and the switch between photos and pages is really, really fast. I'm on cable in NY. If you wish, your customer can write our heroes, and we can help them find out why things are slow for them.

Painterskip

Andy wrote: »

Your site is coming up instantly for me, and the switch between photos and pages is really, really fast. I'm on cable in NY. If you wish, your customer can write our heroes, and we can help them find out why things are slow for them.

Thanks Andy. I'll let her know. I'll also check with a few other people to whom I'll send the address. I'd much prefer to stay with SM, especially since I paid for it last Spring:-)

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