Blank images

bhambham Registered Users Posts: 1,303 Major grins
edited December 5, 2010 in SmugMug Pro Sales Support
In my sales history half of the images are showing blank. This hasn't just started to day, its been happening on and off for the last few weeks. The images are showing fine in the galleries.

Also about half the time when I go to an image to change the cropping the images aren't showing.

What is causing this smugmug?
"A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me

Comments

  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 3, 2010
    bham wrote: »
    In my sales history half of the images are showing blank. This hasn't just started to day, its been happening on and off for the last few weeks. The images are showing fine in the galleries.

    Also about half the time when I go to an image to change the cropping the images aren't showing.

    What is causing this smugmug?

    Here are some screen shots

    14916131_UTzKG#1113533349_f8MQT-A-LB

    14916131_UTzKG#1113533472_hZo5y-A-LB

    14916131_UTzKG#1113536525_fXFhV
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 3, 2010
    Your screen shots

    1113533349_f8MQT-M.jpg

    1113533472_hZo5y-M.jpg

    1113536525_fXFhV-M.jpg
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 3, 2010
    Thanks Allen, not sure why they weren't showing in my post. Screwy.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited December 3, 2010
    bham wrote: »
    Thanks Allen, not sure why they weren't showing in my post. Screwy.
    You inserted gallery links. Here's what a photo link is like.

    http://www.snapsterfoto.com/photo/1113533472_hZo5y-L.jpg
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 3, 2010
    Bham, we need to repair those display copies (the original is fine) can you please write our Support Heroes so we can help? Thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 3, 2010
    I have ticket #
    182663
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 3, 2010
    Allen wrote: »
    You inserted gallery links. Here's what a photo link is like.

    http://www.snapsterfoto.com/photo/1113533472_hZo5y-L.jpg


    I tried copy link location on the photo instead of what I normally do. Thanks.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 3, 2010
    Andy wrote: »
    Bham, we need to repair those display copies (the original is fine) can you please write our Support Heroes so we can help? Thanks.

    Well that is strange, of my last 25 sales the top photo is only showing on 1, but when you click on the order they are fine. So its not consistent where it shows and where it doesn't. But then if you try and change the crop its acting weird. And its not like just a few galleries, hundreds of photos, I would say 30 galleries, and all posted within the last 2 months.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
  • TheOnlookerTheOnlooker Registered Users Posts: 168 Major grins
    edited December 3, 2010
    bham wrote: »
    Well that is strange, of my last 25 sales the top photo is only showing on 1, but when you click on the order they are fine. So its not consistent where it shows and where it doesn't. But then if you try and change the crop its acting weird. And its not like just a few galleries, hundreds of photos, I would say 30 galleries, and all posted within the last 2 months.

    Hi there,

    I just got your email and I am on it! :-)

    Kevin
  • bhambham Registered Users Posts: 1,303 Major grins
    edited December 5, 2010
    Kevin, I got your email. Sent a thanks yesterday, but it was a little premature since whatever you did on your end hasn't corrected the issue.
    "A photo is like a hamburger. You can get one from McDonalds for $1, one from Chili's for $5, or one from Ruth's Chris for $15. You usually get what you pay for, but don't expect a Ruth's Chris burger at a McDonalds price, if you want that, go cook it yourself." - me
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