Support

PBIndyPBIndy Registered Users Posts: 5 Beginner grinner
edited December 4, 2010 in SmugMug Support
Can anyone help me PLEASE? I made changes to my smugmug pages using the "easy customizer" tab. I logged out and came back to the customizer several hours later to continue making changes.

I logged in, clicked the "customizer" tab and was re-directed back to the log in screen. I logged in again, clicked the "customizer" tab and again got sent to the log in screen. I did this four or five times and gave up.

I did manage to get to the "customize" tab, via the control panel, but when I clicked to "save changes for later" and "publish" tabs, I got sent to the log in page each time. None of the changes I made were updated or were saved. I have been instructed to check my security settings (they are are the recommended settings) and I have not made any changes to my computer since I joined smugmug last spring. THe problem started after I made changes.

I don't think it's my computer as I have tried three differant PC's and have the same problem on all of them.

Any ideas?

Comments

  • PBIndyPBIndy Registered Users Posts: 5 Beginner grinner
    edited December 3, 2010
    Support
    Can anyone help me PLEASE? I made changes to my smugmug pages using the "easy customizer" tab. I logged out and came back to the customizer several hours later to continue making changes.

    I logged in, clicked the "customizer" tab and was re-directed back to the log in screen. I logged in again, clicked the "customizer" tab and again got sent to the log in screen. I did this four or five times and gave up.

    I did manage to get to the "customize" tab, via the control panel, but when I clicked to "save changes for later" and "publish" tabs, I got sent to the log in page each time. None of the changes I made were updated or were saved. I have been instructed to check my security settings (they are are the recommended settings) and I have not made any changes to my computer since I joined smugmug last spring. THe problem started after I made changes.

    I don't think it's my computer as I have tried three differant PC's and have the same problem on all of them.

    Any ideas?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 3, 2010
    Hi, Link to your site? ear.gif
  • PBIndyPBIndy Registered Users Posts: 5 Beginner grinner
    edited December 3, 2010
    Andy wrote: »
    Hi, Link to your site? ear.gif
    www.mojoimaging.smugmug.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 3, 2010
    Be sure your cookies are set to accept, in Firefox.
  • PBIndyPBIndy Registered Users Posts: 5 Beginner grinner
    edited December 3, 2010
    Andy wrote: »
    Be sure your cookies are set to accept, in Firefox.

    Andy, I checked that. Still doesn't work.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 4, 2010
    OK Please write our Support Heroes with the details and we'll help from the help desk thanks.
Sign In or Register to comment.