Cannot Buy Cards

SPK64SPK64 Registered Users Posts: 171 Major grins
edited December 13, 2010 in SmugMug Support
In the past I was always able to create my own cards off-line upload and buy.

I cannot seem to find an option to buy cards.
The options to set prices are there.
The Cards tab is not available in the buy options.

Anyone else have this problem?
go.skactionpix.com

Comments

  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited December 13, 2010
    SPK64 wrote: »
    In the past I was always able to create my own cards off-line upload and buy.

    I cannot seem to find an option to buy cards.
    The options to set prices are there.
    The Cards tab is not available in the buy options.

    Anyone else have this problem?


    Looks like the option to buy cards is now only available to cards created in Smugmugs Wizard,

    Why was this changed?
    go.skactionpix.com
  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited December 13, 2010
    SPK64 wrote: »
    Looks like the option to buy cards is only available to cards created in Smugmugs Wizard,

    Why was this changed?
    Create one in the Wizard and download it. Then use it as a size
    template and upload the exact ratio full size to print the card.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited December 13, 2010
    Allen wrote: »
    Create one in the Wizard and download it. Then use it as a size
    template and upload the exact ratio full size to print the card.

    I am using the exact ratio as the wizard cards.
    wizard = 2400x1200
    mine = 4000x2000


    I have done this for the last 3 years without problems.
    go.skactionpix.com
  • AllenAllen Registered Users Posts: 10,014 Major grins
    edited December 13, 2010
    SPK64 wrote: »
    I am using the exact ratio as the wizard cards.
    wizard = 2400x1200
    mine = 4000x2000


    I have done this for the last 3 years without problems.
    Have you set a price for the card in the gallery?
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited December 13, 2010
    Allen wrote: »
    Have you set a price for the card in the gallery?

    Yes, I have a price set. Still no option to buy.
    I am in the same gallery as last year when I could buy just fine.

    Helpdesk responded to my question that the images must be 2400x1200 to be printed by their printers. I am quite sure this is not true.
    Past images were 3510x1755,3299x1650 and they printed fine.

    I expect the real reason is they are using this as a filtering process for the buy window to display the cards tab. Not a very good method in my opinion.
    go.skactionpix.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 13, 2010
    SPK64 wrote: »
    I expect the real reason is they are using this as a filtering process for the buy window to display the cards tab. Not a very good method in my opinion.

    Absolutely not true, I'm sorry you are having an issue but we'll sort it out. Please continue to work with the help desk, thanks.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • SPK64SPK64 Registered Users Posts: 171 Major grins
    edited December 13, 2010
    Andy wrote: »
    Absolutely not true, I'm sorry you are having an issue but we'll sort it out. Please continue to work with the help desk, thanks.

    Then why have I been able to print cards without problems the last 3 years?
    go.skactionpix.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited December 13, 2010
    SPK64 wrote: »
    Then why have I been able to print cards without problems the last 3 years?

    I do not know - but we will help figure it out - I just wanted to assure you there is nothing nefarious going on :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
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