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Contact link in footer

AllenAllen Registered Users Posts: 10,011 Major grins
edited January 2, 2011 in Bug Reporting
Logged out the contact link in the footer brings up the email form but logged
it brings up the "emailreal" help page. It use to bring up the form either
logged in or out.
Al - Just a volunteer here having fun
My Website index | My Blog

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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 1, 2011
    I think when you're logged in, if you hit contact, you'd expect to be emailing SmugMug, not yourself, no? ear.gif
    Andy

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    AllenAllen Registered Users Posts: 10,011 Major grins
    edited January 1, 2011
    Andy wrote: »
    I think when you're logged in, if you hit contact, you'd expect to be emailing SmugMug, not yourself, no? ear.gif
    Logged in it used to bring up the form with our info filled in so we could
    directly email support. Now it just brings up the help page.
    Al - Just a volunteer here having fun
    My Website index | My Blog
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    AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 1, 2011
    Allen wrote: »
    Logged in it used to bring up the form with our info filled in so we could
    directly email support. Now it just brings up the help page.

    OIC. We'll check!
    Andy

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    docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited January 2, 2011
    Allen, It does bring up the help page. But if you click the link on the help page it brings up the form with the information filled in. I think we changed the steps on that so that you can check the status board on the help page before reporting a known site issue. I will check with the guys to make sure it is the intended behavior.
    SmugMug Support Hero
    http://help.smugmug.com
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    AllenAllen Registered Users Posts: 10,011 Major grins
    edited January 2, 2011
    docwalker wrote: »
    Allen, It does bring up the help page. But if you click the link on the help page it brings up the form with the information filled in. I think we changed the steps on that so that you can check the status board on the help page before reporting a known site issue. I will check with the guys to make sure it is the intended behavior.
    Great, but clicking there doesn't provide a direct to the page with the
    problem. Will have to paste it in. I can live with that. Thanks Doc.
    Al - Just a volunteer here having fun
    My Website index | My Blog
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