Cards not showing

IYW

I offer Cards for some photos in varies galleries, but only Prints, Merchandises and Downloads are displayed when clicking on Buy This Photo or Photos in this Gallery. Why?

Andy

Hi, give us a link to the gallery, we'll check the pricing for you. Thanks.

IYW

Hi Andy,

I did set card prices (20 4x8 Cards w/ Env. Lustre, 5x7 Folded, 10 5x7 Folded Cards w/ Env.) for images (i.e. Atlanta 44, France 7, and Switzerland 24, 28).

Gallery links
http://imagine-your-world.smugmug.com/Travel/Atlanta/14917227_DDPtj
http://imagine-your-world.smugmug.com/Travel/France/14943382_zH3fV
http://imagine-your-world.smugmug.com/Travel/Switzerland/14899046_8nLfU

Andy

I checked the first gallery. There is no pro pricing on cards for this gallery: http://imagine-your-world.smugmug.com/Travel/Atlanta/14917227_DDPtj#1113624043_9xtTP

IYW

This is the problem. I did set the card prices for Atlanta 44. Prices show correct while I am in "Price Your Photos" table. The prices are saved, but do not show as items for sale.

Andy

IYW wrote: »

This is the problem. I did set the card prices for Atlanta 44. Prices show correct while I am in "Price Your Photos" table. The prices are saved, but do not show as items for sale.

Hi, please write our Support Heroes we'll help you from the help desk - no worries at all!

sueseas

I found this thread by searching for "cards." I searched because I am having the exact same problem as this user had. I enter prices and save, but when I try to "buy" (either under owner or under visitor view) nothing appears. I'll write to a support hero, I guess...

ShannonM

I'm having this same problem. I have portfolio pricing set, and then the galleries I don't want to offer them are zeroed out and the gallery that does have them has gallery pricing too. Only the merchandise option is available in the shopping card (I offer postcards too). Please help, thank you.

http://www.shannonmeng.com/Other/Postcards/17631154_3zL35V#1343760885_m3nqNdm

dlplumer

I am having same problem. I set pricing for cards, but they do not show up when "buy" is clicked.

gluwater

ShannonM wrote: »

I'm having this same problem. I have portfolio pricing set, and then the galleries I don't want to offer them are zeroed out and the gallery that does have them has gallery pricing too. Only the merchandise option is available in the shopping card (I offer postcards too). Please help, thank you.

http://www.shannonmeng.com/Other/Postcards/17631154_3zL35V#1343760885_m3nqNdm

dlplumer wrote: »

I am having same problem. I set pricing for cards, but they do not show up when "buy" is clicked.

When you offer cards for sale a card needs to be created before it can be added to the shopping cart. Shannon you cannot see the cards tab in the shopping cart because you cannot purchase a card of an image, you can only order cards after you have created one. So your customers need to click on Buy>Create a card. They then will be walked through the process of creating a card and they can add the card to the cart once it has been created.

Dan I'm guessing you're having the same trouble. Please try creating a card first and then add it to the cart. If your issue is something else please give ma a link to a gallery where you're seeing the problem.

dlplumer

It seems that only owners can create and buy cards. I have priced cards and created a card, but visitors to my sight cannot see them nor create them.

gluwater

dlplumer wrote: »

It seems that only owners can create and buy cards. I have priced cards and created a card, but visitors to my sight cannot see them nor create them.

Dan visitors can create cards on your site.

http://www.smugmug.com/photos/i-n3VwkXQ/0/X3/i-n3VwkXQ-X3.jpg

That was logged out. They need to create a card first before they can purchase it. Cards go into an Unlisted Gallery by default so your viewers cannot see them. You can move them to a Public gallery and your viewers will be able to purchase them there.

ShannonM

gluwater wrote: »

When you offer cards for sale a card needs to be created before it can be added to the shopping cart. Shannon you cannot see the cards tab in the shopping cart because you cannot purchase a card of an image, you can only order cards after you have created one. So your customers need to click on Buy>Create a card. They then will be walked through the process of creating a card and they can add the card to the cart once it has been created.

Dan I'm guessing you're having the same trouble. Please try creating a card first and then add it to the cart. If your issue is something else please give ma a link to a gallery where you're seeing the problem.

You rock! that makes total sense and I understand it now. Thanks so much!

dlplumer

gluwater wrote: »

Dan visitors can create cards on your site.

http://www.smugmug.com/photos/i-n3VwkXQ/0/X3/i-n3VwkXQ-X3.jpg

That was logged out. They need to create a card first before they can purchase it. Cards go into an Unlisted Gallery by default so your viewers cannot see them. You can move them to a Public gallery and your viewers will be able to purchase them there.

OK, I got it, but now a strong suggestion:

Cards in the smugmug creations gallery ought to look right-side up so that customers can understand what they are buying. They are fine if I want to create and buy my own cards, but not presented well for customers.

What do you think?