Got What It Takes? Support Hero in Oz/NZ/Asia Needed
Andy
Registered Users Posts: 50,016 Major grins
We're looking for Support heroes to work late night/early morning hours CA time (specifcially, 9pm CA to about 3am CA) which means if you're in Oz/NZ/Asia, that's daytime for you 
SmugMug's mantra for our help desk was shamelessly stolen from Mark Twain, who wrote: "Always do right. This will gratify some people and astonish the rest."
We do our best to astonish our customers by answering help email in minutes.
We do it by hiring people who know and love SmugMug and its customers. They work full or part-time, from their homes.
Steve Mills, for example, was working as a pro photographer from Detroit, Michigan. As a dedicated hero he now helps our Pros become even better. Barb Gates from Boise, Idaho, has the digital photography fever and came to us by way of our community. She started as a support hero and has worked her way up to become Captain of the team!
Steve and Barb are customers who have the passion. They both work (play?) from their homes, to the delight of many SmugMug customers who receive quick, friendly and knowledgeable advice from them.
Got what it takes?
The main job requirements are a friendly and helpful attitude. Our support ranges from responding to "Ack! I typed in the wrong zip code on my order!" to "I need help getting proper skin tones on my prints."
No one at SmugMug knows all the answers. We learn from each other and work together on the help desk, each person taking questions they feel comfortable with. A willingness to learn and work with others is key.
Our customers come from every walk of life. What they share is their passion for life's memories.
If helping them while sprawled on the couch with a laptop sounds like a dream job, why not drop us a line to get more info? Send an email to Andy and we'll be in touch!
SmugMug's mantra for our help desk was shamelessly stolen from Mark Twain, who wrote: "Always do right. This will gratify some people and astonish the rest."
We do our best to astonish our customers by answering help email in minutes.
We do it by hiring people who know and love SmugMug and its customers. They work full or part-time, from their homes.
Steve Mills, for example, was working as a pro photographer from Detroit, Michigan. As a dedicated hero he now helps our Pros become even better. Barb Gates from Boise, Idaho, has the digital photography fever and came to us by way of our community. She started as a support hero and has worked her way up to become Captain of the team!
Steve and Barb are customers who have the passion. They both work (play?) from their homes, to the delight of many SmugMug customers who receive quick, friendly and knowledgeable advice from them.
Got what it takes?
The main job requirements are a friendly and helpful attitude. Our support ranges from responding to "Ack! I typed in the wrong zip code on my order!" to "I need help getting proper skin tones on my prints."
No one at SmugMug knows all the answers. We learn from each other and work together on the help desk, each person taking questions they feel comfortable with. A willingness to learn and work with others is key.
Our customers come from every walk of life. What they share is their passion for life's memories.
If helping them while sprawled on the couch with a laptop sounds like a dream job, why not drop us a line to get more info? Send an email to Andy and we'll be in touch!
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Portfolio • Workshops • Facebook • Twitter
Portfolio • Workshops • Facebook • Twitter
Anyway - if I can help I will. PM me and we can discuss further. I've sent an email as well
http://chrismckayphotography.com
Hi Andy - I've been a member here for a few years (?) and whilst I am still very much in learn mode, beginner mode, noob mode, call it what you like, I might be able to help, so just holler when you are ready. Happy new year by the way!
cheers
Doug
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