Going Read Only - Site Issue 1/2/11

AndyAndy Registered Users Posts: 50,016 Major grins
edited January 3, 2011 in SmugMug Support
Our Ops guys are working on a site issue folks, so we're in Read Only mode while they do that. Stay tuned.

Yes, I'm trying to update http://status.smugmug.com but I have a permissions issue I'm fighting :uhoh
Andy

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Comments

  • DJKennedyDJKennedy Registered Users Posts: 555 Major grins
    edited January 2, 2011
    Andy wrote: »
    Our Ops guys are working on a site issue folks, so we're in Read Only mode while they do that. Stay tuned.

    Yes, I'm trying to update http://status.smugmug.com but I have a permissions issue I'm fighting :uhoh

    Im getting a 503 service unavailable error for my site - related Andy?

    EDIT: Seems ok now? Everything loads now...
    http://www.djkennedy.com

    What did Cinderella say when she left the photo shop? "One day my prints will come."

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    DJKennedy wrote: »
    Im getting a 503 service unavailable error for my site - related Andy?

    Yes. Please standby while we fix the problem.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • shocksnapshocksnap Registered Users Posts: 1 Beginner grinner
    edited January 2, 2011
    I am a recent customer of yours. I love tech
    nology (software) and photography. I was frustrated with other site photo management sites. None of get it nor care to get it. When I accidently ran into your site, I was shocked. I thought to myself: someone in the company gets it!! and I can feel that you folks care!! If it wasn't for SmugMug, I would have started a company that is very close to what you have. In any case, I am your biggest sales guy! I already got you one customer. I was just showing your site to my father when the site ran into issues. Frustrating!!
    Address the following and you will be perfect:
    - In general, site is slow. (btw, I love the fact that you use html5. Finally someone takes the next step!!)
    - When site is experiencing issues, update your status first! (before you even try to debug the problem). Site going down once in a while does not bug me. Not knowing that it's your side or my side is the frustrating part. If the status page reflects, I will come back later.
    - Iphone App: I was confused when I downloaded your iPhone app (i.e. "huh? where are my galleries?!"). I get it now but I don't like it.

    Let me know if I can be of any help in any way (i.e. beta tester, survey, etc.)
  • denisegoldbergdenisegoldberg Administrators Posts: 14,422 moderator
    edited January 2, 2011
    You really should update your status pages.

    I just tried to log in and got the message
    We're awfully sorry, but SmugMug is currently in read-only mode. Here's why:

    "The Sorcerers of Smug are adding new magic right now, so we're in window shopping mode. We'll provide more updates here on our Status Page."
    Adding new magic? Based on the earlier messages it sounds like an unscheduled down. Worse than that, when I clicked to the status page it shows the all aspects of the site as up.

    If I can't log in doesn't that say the site is not entirely up?

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    Denise, thank you for posting. We're NOT adding new magic, we're fixing a problem. Sorry for the messaging fail. And we need to fix the access to the Status Board so that others can update it. Will do.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    denisegoldberg wrote: »
    You really should update your status pages.

    I just tried to log in and got the message
    Adding new magic? Based on the earlier messages it sounds like an unscheduled down. Worse than that, when I clicked to the status page it shows the all aspects of the site as up.

    If I can't log in doesn't that say the site is not entirely up?

    --- Denise

    We've fixed the read-only message.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • denisegoldbergdenisegoldberg Administrators Posts: 14,422 moderator
    edited January 2, 2011
    Andy wrote: »
    We've fixed the read-only message.
    Thanks Andy.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    shocksnap wrote: »
    - In general, site is slow. (btw, I love the fact that you use html5. Finally someone takes the next step!!)

    We care deeply (and spend $millions on) about speed. If you're not getting zippy delivery of photos and galleries, please write our Support Heroes with details so we can diagnose the issue. Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    We're back in full operation, sorry for the hassle of readonly mode, guys.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • sueseassueseas Registered Users Posts: 30 Big grins
    edited January 2, 2011
    empty cart
    I was in the midst of ordering when I realized I'd left an item out of my cart. I closed the window, and when I tried to open again to see if my order had gone through,the site was down for maintenance. Now, my cart is empty, and yet there's nothing in my email (including spam folder) indicating that my order has been placed. I've emailed smugmug about the problem, but I'm concerned the email support system may not be working, as I haven't gotten a copy of my email in my inbox, as usually happens when I email support. I'd like my items back in my cart, please! If the order HAS been placed, and can't be canceled, that's fine, but I need to know. If it hasn't been placed, I'd really like the items back in my cart.

    Oh, and, here's my account: http://suephotos.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    sueseas wrote: »
    I was in the midst of ordering when I realized I'd left an item out of my cart. I closed the window, and when I tried to open again to see if my order had gone through,the site was down for maintenance. Now, my cart is empty, and yet there's nothing in my email (including spam folder) indicating that my order has been placed. I've emailed smugmug about the problem, but I'm concerned the email support system may not be working, as I haven't gotten a copy of my email in my inbox, as usually happens when I email support. I'd like my items back in my cart, please! If the order HAS been placed, and can't be canceled, that's fine, but I need to know. If it hasn't been placed, I'd really like the items back in my cart.

    Oh, and, here's my account: http://suephotos.smugmug.com/

    Hi, please write our Support Heroes again, we didn't receive any emails from you today. Thanks. We'll help from the desk.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • sueseassueseas Registered Users Posts: 30 Big grins
    edited January 2, 2011
    Andy wrote: »
    Hi, please write our Support Heroes again, we didn't receive any emails from you today. Thanks. We'll help from the desk.


    I just emailed, using the link you provided. I haven't gotten one of those auto-confirm receipt emails I usually get right away.
  • sueseassueseas Registered Users Posts: 30 Big grins
    edited January 2, 2011
    I just found this in my spam folder. It appears that my email can't get through to you:

    "This is the mail system at host mx1.sv3.smugmug.net.

    I'm sorry to have to inform you that your message could not
    be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to <postmaster>

    If you do so, please include this problem report. You can
    delete your own text from the attached returned message.

    The mail system

    <help@smugmug.com>: host smugmug.com.s9b2.psmtp.com[74.125.148.14] said: 550
    mailbox unavailable - psmtp (in reply to RCPT TO command)


    --Forwarded Message Attachment--
    Date: Sun, 2 Jan 2011 13:00:29 -0800
    To: help@smugmug.com
    Subject: I'm a Pro: Question for a real person
    From: [email][/email]

    Hey Support Heroes,

    I'm Susan, my site is http://suephotos.smugmug.com, and I'm using Firefox on Mac OS.

    The question is:

    I had a cart full of image orders this afternoon, pressed the button to complete the order, realized I'd left something out, then closed the window, hoping that the order hadn't yet gone through. Then, when I tried to log back in, the whole site had been closed down for maintenance. Now, I have nothing in my cart, and nothing indicating that an order was sent. I haven't received an email indicating that I placed an order (and I've checked my spam folder.) I hope I can have my cart restored, so I don't have to re-do the whole order from memory.
    Email Address:
    SusanPease <>

    User Admin:
    http://www.smugmug.com/admin/userinfo.mg?NickName=suephotos

    Last Viewed Page:
    http://www.smugmug.com/help/emailreal

    Referring Page:
    http://www.smugmug.com/help/
  • sueseassueseas Registered Users Posts: 30 Big grins
    edited January 2, 2011
    I attempted another email, immediately got the same message I copied to you above, that my email cannot be delivered to you.

    Could you please help? I need to know whether or not my order went through earlier today, and if it can be canceled. If it didn't go through, or if it did and can be canceled, please put my items back in my cart. If all record of what I tried to order is gone for good, I'd like to know, so I can get to work on recreating the order.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 2, 2011
    sueseas wrote: »
    I attempted another email, immediately got the same message I copied to you above, that my email cannot be delivered to you.

    Could you please help? I need to know whether or not my order went through earlier today, and if it can be canceled. If it didn't go through, or if it did and can be canceled, please put my items back in my cart. If all record of what I tried to order is gone for good, I'd like to know, so I can get to work on recreating the order.

    We will handle asap, you'll hear from a hero.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • sueseassueseas Registered Users Posts: 30 Big grins
    edited January 2, 2011
    Yes, they emailed me a few hours ago. Thanks, Andy.
  • Dave EnglishDave English Registered Users Posts: 46 Big grins
    edited January 3, 2011
    Mmmmmmm. A little on the slow side 'processing images' tonight over in Britain. Oh well I'll upload tomorrow night instead.

    :cry
    http://littledave.smugmug.com/
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