Uploading problems

italianlaceitalianlace Registered Users Posts: 4 Beginner grinner
edited January 18, 2011 in SmugMug Pro Sales Support
Had no problems with uploading or using Send to SmugMug until December...since then have not been able to upload anything using any type of uploader. Saw Star*Explorer today for the first time...anyone have any feedback? Thinking of trying it but apprehensive at this point. Hoping it will solve my upload problem(s).
By the way, I use Windows XP, IE and Kapersky Internet Security. Have tried uploading with and without Windows and Kapersky firewalls enabled. Losing money here and need help; advice. I either get a "fail" message or if using drag & drop, it just sits there and doesn't do anything. Maybe I'm doing something wrong that's obvious to one of you out there. Thanks!

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 15, 2011
    Get the latest SendToSmugMug here http://shahine.com/garage/software/send-to-smugmug/

    Please write our Support Heroes for other uploading help, we're standing by!
  • photogirlyphotogirly Registered Users Posts: 2 Beginner grinner
    edited January 17, 2011
    I'm trying the shahine.com that was suggested, but I have done every check that is suggested on the FAQ's page for pros. I have not had any troubles with my uploads until this past weekend. The upload is taking FOREVER . . . literally I was trying to upload about 200 hi resolution (300ppi) images yesterday and after about 12 hours only 38 had uploaded. I don't know what to do! this is killing me! Please advise.
  • photogirlyphotogirly Registered Users Posts: 2 Beginner grinner
    edited January 17, 2011
    Oh . . . I'm using Windows7.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 18, 2011
    photogirly wrote: »
    I'm trying the shahine.com that was suggested, but I have done every check that is suggested on the FAQ's page for pros. I have not had any troubles with my uploads until this past weekend. The upload is taking FOREVER . . . literally I was trying to upload about 200 hi resolution (300ppi) images yesterday and after about 12 hours only 38 had uploaded. I don't know what to do! this is killing me! Please advise.

    Please write our Support Heroes and let us help you personally.
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