Image sold-is it cropped in order?

fabthifabthi Registered Users Posts: 263 Major grins
edited January 17, 2011 in SmugMug Support
Hi everybody
When I check about a sale made a few days ago, the preview shows the image as if it's been cropped by the customer

immagine1l.png

As long as I know I haven't allowed customers to do any cropping to my images when print size fit the original proportions.
However if this option is still available to customers I'd like to disable it but I don't know how.
thanks
Fabio
fabiothian.com on SmugMug
Venice PhotoBlog

Comments

  • LindyLindy Registered Users Posts: 202 Major grins
    edited January 16, 2011
    Hi Fabthi,

    I'm one of the Support Heroes here, at SmugMug.

    There's actually not a way for you to disable the cropping tool in the shopping cart. Since we offer such a wide variety of sizes, it's impossible for you to post a "one size fits all" image, without the ability to crop.

    What you can do is add proofing days to your orders, so you can correct cropping errors with your customers' orders. The crop in your example was intentionally done, as you see it. When you encounter those, you might want to contact your customer, before you change what they did.

    With proof delay, you can not only fix cropping errors, but you can also retouch, and replace images, if needed. We have all the details for you right here: http://www.smugmug.com/help/proof-retouch-replace

    Hope that helped!
    Lindy
  • fabthifabthi Registered Users Posts: 263 Major grins
    edited January 17, 2011
    Lindy wrote: »
    There's actually not a way for you to disable the cropping tool in the shopping cart....
    :eek1:eek1:eek1:eek1:eek1
    I would rather say that as the author of my images (and owner of all rights about them), I should have the chance whether to allow or not customers to apply croppings when purchasing one of my pictures......
    fabiothian.com on SmugMug
    Venice PhotoBlog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2011
    fabthi wrote: »
    :eek1:eek1:eek1:eek1:eek1
    I would rather say that as the author of my images (and owner of all rights about them), I should have the chance whether to allow or not customers to apply croppings when purchasing one of my pictures......

    You do. Be sure that Proof Delay is ON for your galleries. Any photos that get cropped you can adjust them in proof delay.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • fabthifabthi Registered Users Posts: 263 Major grins
    edited January 17, 2011
    Andy wrote: »
    You do. Be sure that Proof Delay is ON for your galleries. Any photos that get cropped you can adjust them in proof delay.
    Andy, it's not really the same thing avoiding cropping by default and adjusting owner's crop after his purchase; to let customers the chance to crop and denying that chance soon after, to me it sounds a bit absurd. eek7.gif
    I, as everybody else, put great efforts in the attempt to take the best pictures I can and I put as much effort later in post production, which includes obviously cropping; after all this burden, why should I allow people to do whatever they want with my images? headscratch.gifscratchheadscratch.gif
    If they don't like the cropping they can avoid to buy it, but if they like it they should buy "that" picture, not something different......
    fabiothian.com on SmugMug
    Venice PhotoBlog
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited January 17, 2011
    fabthi wrote: »
    ...I put as much effort later in post production, which includes obviously cropping; after all this burden, why should I allow people to do whatever they want with my images?
    Are you aware that you are offering image sizes that require cropping with the photos in the aspect ratio that you are offering? You may want to remove the option to buy those sizes.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • fabthifabthi Registered Users Posts: 263 Major grins
    edited January 17, 2011
    denisegoldberg wrote: »
    Are you aware that you are offering image sizes that require cropping with the photos in the aspect ratio that you are offering? You may want to remove the option to buy those sizes.

    --- Denise
    Yes Denise, I know.
    But my comment about this issue is referred to those sizes that fit the aspect ratio of the original file (2:3).
    I understand that I have to accept the fact of customers cropping images that don't cope with original aspect ratio (although I reckon this crop should be left to the author as well), but for images with the same proportions I think the option to disable cropping should be a standard.
    There's so much talk (here at SM too) about the right way to handle the property of images and the right to control them deal.gif and then we allow anybody to crop them the way they just like it......it's a nonsense!
    fabiothian.com on SmugMug
    Venice PhotoBlog
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 17, 2011
    fabthi wrote: »
    it's a nonsense!

    You have complete and full control of the crop if you simply set your galleries to Proof Delay.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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