cart and buying not working

mrfizzedmrfizzed Registered Users Posts: 622 Major grins
edited January 17, 2011 in SmugMug Pro Sales Support
I am having some trouble with purchasing photos using the cart. i had a client recently contact me and tell me that she cannot purchase photos and that after she adds photos to the cart and contunues to shop that the cart then at some point appears empty. i recently switched my site from a web hosting company to godaddy. could this have something to do with the issue?

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited January 17, 2011
    mrfizzed wrote: »
    I am having some trouble with purchasing photos using the cart. i had a client recently contact me and tell me that she cannot purchase photos and that after she adds photos to the cart and contunues to shop that the cart then at some point appears empty. i recently switched my site from a web hosting company to godaddy. could this have something to do with the issue?
    I can think of two things to check.
    1. If she did not add a quanity to the photos they will not stick in the cart.
    2. Somehow her cookies are being deleted.
    Al - Just a volunteer here having fun
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