Problems setting up gmail on my domain

matericmat

I am trying to set up my email (eric@ericgerrard.com) I am using smugmug to host my domain name but when I try and do everything through gmail it will let me send but not receive mail. Have you guys ever heard of this problem? I think it has something to do with my mx records. I don't know much about this but when I ask it to "verify destination of your domains mx records" on gmails site it tells me this: An error occurred: Couldn't resolve DNS server name/IP [a0c.akamaiedge.net][11004]. and then it says "OTE: One or more CNAMEs were encountered. ericgerrard.com is really e1021.c.akamaiedge.net. [ericgerrard.com->domains.smugmug.com->domains.smugmug.com.edgekey.net->e1021.c.akamaiedge.net]" Do you guys have any idea what that e.1021.c.akamaiedge.net is? because I think that might be screwing this up. Any help would be great. Thanks!

gluwater

Hi Eric, Akamai is a service we use that speeds up your site the farther away from our servers you are. It should not effect your ability to setup Google Apps on your domain. What is the record that you need to setup to verify with Google? I'm not very familiar with setting this up through Google but I know it can be done. If you write the help desk Doc is familiar with it and should be able to help you if you need it. You can contact us here: http://www.smugmug.com/help/emailreal.

matericmat

gluwater wrote: »

Hi Eric, Akamai is a service we use that speeds up your site the farther away from our servers you are. It should not effect your ability to setup Google Apps on your domain. What is the record that you need to setup to verify with Google? I'm not very familiar with setting this up through Google but I know it can be done. If you write the help desk Doc is familiar with it and should be able to help you if you need it. You can contact us here: http://www.smugmug.com/help/emailreal.

Thanks! I tried emailing him, I will see what happens. But the record I need to verify is the mx record I believe. I think its some problem with who I own the domain through and google but I'm not sure. I do everything google says to do for my specific domain company (namecheap.com) and it still doesn't work. This is the page that gmail sent me to to troubleshoot my problem: http://www.google.com/support/a/bin/answer.py?hl=en&answer=33313

Thanks again.

Eric

docwalker

Eric, I will look for your email on the help desk. I can usually get these setup pretty quick. I would need both your GoDaddy login and the namecheap to do it for you. --Doc

matericmat

Thanks doc. I sent you another email through the help desk with what you asked for. Let me know if you need anything else. Thanks!

Eric

Monroe

Hi. I am another person trying to get my email to my domain hosted by SmugMug set up. The domain is monroepaynephotography.com, and I want the email to just pass through to my gmail acount. Of course, I didn't notice when I set it up that you don't support domains from 1and1. It seems though that since we are only configuring a bounce that it shouldn't be a problem.

Solutions?

docwalker

Monroe wrote: »

Hi. I am another person trying to get my email to my domain hosted by SmugMug set up. The domain is monroepaynephotography.com, and I want the email to just pass through to my gmail acount. Of course, I didn't notice when I set it up that you don't support domains from 1and1. It seems though that since we are only configuring a bounce that it shouldn't be a problem.

Solutions?

Monroe,

Email setup is between you and your domain provider. 1and1 is not supported for this very issue. We require the industry standard "CNAME" for your domain to work. But, 1and1 is unique in that if you setup a CNAME and A record the email stops working. They may have a work around but I have not found it. This information was verified by a tech at 1and1 a while back and led to our decision to not support domains from them any longer.

SamirD

Doc, you guys may have already thought of this, but what about letting the email reside on the host and simply letting gmail act as a client and retrieve the email into gmail?

docwalker

Samir,

Again, that is between the customer and the domain host. I personally do that with my domains from GoDaddy. I have it setup so that the emails go to my GoDaddy email account and I simply retrieve them using the Gmail SMTP connection. The problem is that 1and1 seems to disconnect the email completely once the CNAME and A records are set. Not our issue.

SamirD

docwalker wrote: »

The problem is that 1and1 seems to disconnect the email completely once the CNAME and A records are set.

Interesting. So it's not just a dns issue, but a complete feature set they remove? Do you think there's a way to pay more and have them make it work?

Granted, it's not a recommended host, but for those that are already stuck, it may just be worth it to pay for the functionality.