Checkout Issues, Nothing In The Cart

EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
edited January 27, 2011 in SmugMug Support
Hi, I'm new here and I have an issue. I have set the prices for my photos, but when people add them to the cart and attempt to check out, their cart is empty. Can anyone help me? I'm sure I've already missed out on a few sales due to this, and hope to solve it quickly. Thanks for anyones help.

Comments

  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    I also just tried on Internet Explorer and it said unable to add item. I have cookies disabled on Chrome and it worked fine. I don't understand.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 27, 2011
    Please write our Support Heroes, with links to the gallery in question, and we'll help. Standing by!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    I've already sent an email to support heros and have heard nothing back.

    here is my link

    http://erichinesphotography.smugmug.com/
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    I sent an email about an hour ago and have heard nothing.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 27, 2011
    EHinesNWI wrote: »
    I sent an email about an hour ago and have heard nothing.

    I searched for email using the same address you registered on dgrin with - found nothing in our help desk. Did you email from a different address?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    1-27-20115-52-38PM.jpg

    It was the same email. Should I do it again?
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 27, 2011
    EHinesNWI wrote: »

    It was the same email. Should I do it again?


    Nope, we're on it thanks. You'll hear from Hero Nick right away.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    Thanks for the help and quick response!
  • gluwatergluwater Registered Users Posts: 3,599 Major grins
    edited January 27, 2011
    I just replied to your email. Please check your email and if you have any questions please reply to the email. Everything should be working correctly now.
    Nick
    SmugMug Technical Account Manager
    Travel = good. Woo, shooting!
    nickwphoto
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    Thanks, Nick. Just tried on IE and it still isn't working, but as you said, you guys are working on it. Thanks for the quick help.
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited January 27, 2011
    everything should be fixed. thanks for your patience.
    Pedal faster
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    Sorry, guys, still having issues with this. Here is a screenshot of what I'm getting in IE. Chrome works fine and I haven't tested FF.

    1-27-20119-21-32PM.jpg
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 27, 2011
    EHinesNWI wrote: »
    Sorry, guys, still having issues with this. Here is a screenshot of what I'm getting in IE. Chrome works fine and I haven't tested FF.

    1-27-20119-21-32PM.jpg
    can I have a gallery link for that exact photo please?
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited January 27, 2011
    Andy wrote: »
    can I have a gallery link for that exact photo please?

    NM, I found it. I was able to add it to my cart in IE, FF, Chrome, and Safari.

    Here's IE

    20110128-h27pyx845s1r2tm46wqj2at4b.jpg

    Please try a full clearing of cache in IE, close and reopen, and try again? Thanks!
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • bwgbwg Registered Users, Retired Mod Posts: 2,119 SmugMug Employee
    edited January 27, 2011
    EHinesNWI wrote: »
    Sorry, guys, still having issues with this. Here is a screenshot of what I'm getting in IE. Chrome works fine and I haven't tested FF.

    found the problem. it'll take a bit to get the fix out but in the meantime if you clear your cookies in IE this should be resolved.
    Pedal faster
  • EHinesNWIEHinesNWI Registered Users Posts: 9 Beginner grinner
    edited January 27, 2011
    IE is confirmed working after deleting cookies.
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