Pro to Power user?

Chris H

Just wondered if someone could tell me how to downgrade from Pro to Power user?

I emailed, but it bounced back.

Cheers

Chris

Andy

what do you mean, bounced back? We get and answer about 2-3K emails a day http://smugmug.com/help/emailreal are you using the address there? Just emailus from your regular email system, try that.

Heroes do downgrades from the help desk.

Chris H

Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.

What is the usual length of time for a response?

Cheers

Chris

Andy

Chris H wrote: »

Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.

What is the usual length of time for a response?

Cheers

Chris

About an hour or so. I will search for your ticket.

Andy

Chris H wrote: »

Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.

What is the usual length of time for a response?

Cheers

Chris

I have no emails from you at our helpdesk from the email address you have on file at SmugMug. Did you use a different email address? No matter. I will have a hero create a ticket and email you right away.

zacHer0

Hi Chris - I just sent you an email to the address we have on file for your account. Standing by for your response .

Chris H

Hey zac, working now. Thanks for getting back to me.