what do you mean, bounced back? We get and answer about 2-3K emails a day http://smugmug.com/help/emailreal are you using the address there? Just emailus from your regular email system, try that.
Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.
Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.
What is the usual length of time for a response?
Cheers
Chris
About an hour or so. I will search for your ticket.
Hi Andy, I've tried it both ways. Through the help desk and via normal email, the last one hasn't come back yet, but the first time I tried I got a 'undelivered email' type message after about 3 days.
What is the usual length of time for a response?
Cheers
Chris
I have no emails from you at our helpdesk from the email address you have on file at SmugMug. Did you use a different email address? No matter. I will have a hero create a ticket and email you right away.
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Heroes do downgrades from the help desk.
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What is the usual length of time for a response?
Cheers
Chris
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