Smugmug slideshow not working

frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
edited April 4, 2011 in SmugMug Support
Hey everyone - fairly new to Smugmug...and my slideshow quit working. I'm not sure if I need to update something like Java or other software? I'm running windows 7, 64 bit. The slideshow box appears empty with a little tiny icon in the upper LH corner...not sure what it means

thanks in advance
http://frozenpixels.smugmug.com/

Comments

  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 9, 2011
    Have you tried it on another computer? A lot of times automated updates on your computer and browser can break stuff on your computer and make it appear like something on SM has stopped working. Checking on another computer would eliminate this possibility.
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  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited March 9, 2011
    We can't look at your site to offer our thoughts without a link to your site. It's best to put a link to your site in your dgrin signature so it's automatically in every post.
    --John
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  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 9, 2011
    Try updating your Flash player please? http://get.adobe.com/flashplayer/otherversions/
    Andy

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  • frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
    edited March 9, 2011
    Thanks everyone; Yes, it works on our desktop. Thanks Andy, I'll try to update the flash player. I wasn't sure which software supported it. (I'm not the most computer savvy)
    http://frozenpixels.smugmug.com/
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 10, 2011
    frozenpixels wrote: »
    Thanks everyone; Yes, it works on our desktop.
    So is it not working on a different computer?
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
    edited March 10, 2011
    SamirD wrote: »
    So is it not working on a different computer?

    Sorry for not explaining myself better - It does work on our other computer, but not my laptop. I havent tried updating the flash player as our internet was dreadfully slow last night...I'll bet thats what it is.

    thanks again
    http://frozenpixels.smugmug.com/
  • SamirDSamirD Registered Users Posts: 3,474 Major grins
    edited March 10, 2011
    If it works on the other computer, then it means that nothing is wrong with your SM, which is good because your visitors won't have problems. :)

    But it does mean something went wrong with your desktop. And like I said earlier, if you haven't purposely changed anything, installed anything, etc., it's probably some sort of automated system update or software update that broke it.
    Pictures and Videos of the Huntsville Car Scene: www.huntsvillecarscene.com
    Want faster uploading? Vote for FTP!
  • jfriendjfriend Registered Users Posts: 8,097 Major grins
    edited March 10, 2011
    SamirD wrote: »
    If it works on the other computer, then it means that nothing is wrong with your SM, which is good because your visitors won't have problems. :)

    But it does mean something went wrong with your desktop. And like I said earlier, if you haven't purposely changed anything, installed anything, etc., it's probably some sort of automated system update or software update that broke it.
    Such a wonderful reason to switch to a non-flash-based slideshow! Never again a slideshow issue with flash not being properly installed or being wedged for some reason.
    --John
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  • frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
    edited April 3, 2011
    Thanks Jfriend, if I was more computer savvy, I might try that. I found that the latesr Adobe flash player does not work with Windows 7 64 bit. What a sham. I've tried installing a 32 bit or their "square" version but it does not work. I'm so frustrated. I don't care if I cant see my slideshow, but I cannot view others.
    http://frozenpixels.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2011
    frozenpixels wrote: »
    Thanks Jfriend, if I was more computer savvy, I might try that. I found that the latesr Adobe flash player does not work with Windows 7 64 bit. What a sham. I've tried installing a 32 bit or their "square" version but it does not work. I'm so frustrated. I don't care if I cant see my slideshow, but I cannot view others.

    It works on Win7 64 bit, it won't work in IE9 64 bit browser (adobe limitation). I'm viewing your slideshow in IE9 right now on Win7 64bit OS.
    Andy

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  • frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
    edited April 3, 2011
    Andy wrote: »
    It works on Win7 64 bit, it won't work in IE9 64 bit browser (adobe limitation). I'm viewing your slideshow in IE9 right now on Win7 64bit OS.

    Thanks Andy, I'm confused...is your IE9 a 32 bit? You mentioned it wont work on IE9 64 bit so I'm not certain what bit version you have that does work.

    I have win 7 64 bit OS. I was using IE8 32 bit and 64 bit (square). I just intalled IE9 64 bit and it does not work as you mentioned. Any ideas? I wonder if I have a conflict with software.
    http://frozenpixels.smugmug.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 3, 2011
    Start IE9 in 32 bit mode (from the Windows start menu).
    Or even better, use an awesome browser like Firefox or Chrome thumb.gif
    Andy

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  • frozenpixelsfrozenpixels Registered Users Posts: 14 Big grins
    edited April 4, 2011
    Andy wrote: »
    Start IE9 in 32 bit mode (from the Windows start menu).
    Or even better, use an awesome browser like Firefox or Chrome thumb.gif
    THANK YOU Andy, Firefox gets the nod. FINALLY, something that worked. For whatever reason, both IE choices in the start menu are 64 bit. (one listed as, one not) We are not pleased with Adobe...

    thanks again
    http://frozenpixels.smugmug.com/
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