Problem with buy screen

jennrica · March 10, 2011

Hi,

I'm using the old journal theme and notice some unusual behavior. I select a gallery and scan down to the bottom image and click on it to open the lightbox. If I then select the "buy" icon the pages switches to the pricing screen but it is at the top of the page and not visible so you have to scroll up to see it.

Is there a way to fix this?

Thanks again,

Jeff
www.kraengel.smugmug.com

gluwater · March 10, 2011

Hi Jeff,

I can't reproduce this on another gallery but i do see it in your galleries. It could be caused by your customization. You have a lot of javascript in your bottom javascript box and part of that could be causing it. You might want to remove that customization temporarily to test if it's what's causing this.

jfriend · March 10, 2011

Reproduces easily in my gallery too even when I set Hide Owner to On which turns off all my customization: http://www.smugmug.com/gallery/1326864_t2hyg#62559532_dXygh.

Steps to reproduce:

Set gallery to Journal (old)
Go to gallery with at least 6 images in it
Scroll down to last image on first page
Click on that image to open it in lightbox
Click on cart icon
Screen will dim, but you won't see the cart UI until you manually scroll back to the top

This looks like a straightforward bug to reproduce and to fix.

Andy · March 10, 2011

jfriend wrote: »

This looks like a straightforward bug to reproduce and to fix.

I don't think we'll be improving Old Journal but I can ask.

Andy · March 10, 2011

jennrica wrote: »

Hi,

I'm using the old journal theme

I'm sorry for the issue. Old Journal is just that - Old. At some point we'll remove it entirely (not until we have a new way to do some stuff that folks use this style for in customizing pages etc)... I really suggest using Journal, or one of the other new styles available in the Style Button on your gallery page. Thanks.

jfriend · March 10, 2011

Andy wrote: »

I don't think we'll be improving Old Journal but I can ask.

Guess I shouldn't have spent any time reproducing it. Is this situation (unlikely to fix bugs) the case for all the old styles?

jennrica · March 11, 2011

jfriend wrote: »

Reproduces easily in my gallery too even when I set Hide Owner to On which turns off all my customization: http://www.smugmug.com/gallery/1326864_t2hyg#62559532_dXygh.

Steps to reproduce:
Set gallery to Journal (old)

Go to gallery with at least 6 images in it

Scroll down to last image on first page

Click on that image to open it in lightbox

Click on cart icon

Screen will dim, but you won't see the cart UI until you manually scroll back to the top

This looks like a straightforward bug to reproduce and to fix.

Hi John,

I'm sure you know the biggest problem users have is getting is getting acknowledgement a problem exists so your input was invaluable- thanks!!

Jeff

jennrica · March 11, 2011

Andy wrote: »

I'm sorry for the issue. Old Journal is just that - Old. At some point we'll remove it entirely (not until we have a new way to do some stuff that folks use this style for in customizing pages etc)... I really suggest using Journal, or one of the other new styles available in the Style Button on your gallery page. Thanks.

Hi Andy,

Thanks for getting involved.

I’m surprised development would abandon the old journal style- its clean, uncluttered, attractive, easy to maneuver and, importantly, enables me to effectively balance the difficult decision regarding the "largest size" selection.

I chose XL as my largest size for several reasons, to have an adequate image size for a stretchy slideshow, to have an adequate image size for lightbox viewing and to discourage someone from bypassing the $$ aspect of my site XL works well for me, the comments I’ve received have been very encouraging.

You suggested going to journal or another new style. Let me address going to journal. Look at the difference between

http://kraengel.smugmug.com/Galleries/Featured/13251809_3UEFb

and

http://kraengel.smugmug.com/Galleries/Jeff/Wildlife-6/15563626_bJv6N#1196931009_TxQDK

The first image of the journal style is larger than the page and all subsequent images require a trained scroll finger to get them centered for decent viewing. Add comments and your out of luck, no way you can see the image and read the comments. In comparison, the old journal screen presents a decent size thumbnail (reason I discounted many other styles) along with a place for limited comments that are easily viewed, you don’t have to have a trained scroll finger. Old journal gives an excellent snapshot of the gallery, again, with decent sized thumbnails. With old journal, If I want bigger I click to the lightbox. With journal, I can also click to the lightbox but for some reason it shrinks the image so I have to click again to get the larger size. Once in lightbox and correcting for the right size with journal, both styles almost appear the same. If I want to nav images with detail, I stay in the lighbox and nav. If I want to see the gallery, I click back. The differences are; journal acts predictability when you select the buy icon, old journal does not. If you chose to nav in lightbox with journal and click out, it goes to the image that you nav’d to, old journal will go to the beginning of the album. Also, both seem to scroll down into emptiness for some reason.

Bottom line, journal, in its current form, doesn't work for me and I’m not taken by the others. Not saying they’re not good, some are great but I have this thing about larger thumbnails and none offer them as comprehensively as old journal.

I understand some of the difficulty fixes can create so let me suggest two alternatives. Guide me to a way to patch the old journal to fix the issues or guide me to a way to modify journal to the same look and feel as the old journal. Of course, my preference would be not abandon old journal and fix the bug, used with the right theme is a pretty darn attractive presentation.

Thanks,

Jeff

Allen · March 11, 2011

The new journal style is only good for displaying big images, it is completely
useless for showing running commentary like a journal should. The journal
(old) does that.

Might I ask, Andy,

why haven't you switched all your Service galleries and
Contact gallery to the new journal style? I see journal (old) used all those.

pilotdave · March 11, 2011

Allen wrote: »

The new journal style is only good for displaying big images, it is completely
useless for showing running commentary like a journal should. The journal
(old) does that.

Might I ask, Andy, why haven't you switched all your Service galleries and
Contact gallery to the new journal style? I see journal (old) used all those.

I agree. I don't like the old journal style (or the new one for that matter) for displaying photos, but I do like it for "html-like" pages. It has its place.

Dave

jfriend · March 11, 2011

pilotdave wrote: »

I agree. I don't like the old journal style (or the new one for that matter) for displaying photos, but I do like it for "html-like" pages. It has its place.

Dave

Andy hasn't chimed in here, but it seems likely that Smugmug plans to replace the current Journal (old) style with both something that lets people make custom pages (about page, pricing page, bio page, etc...) much more easily (it's a hack to use a journal old style for those) and the feedback site shows a "planned" status next to a request for gallery style that's more blog-like that perhaps would serve the purpose of the commentary use of the old journal style. I'd guess that Smugmug intends to "replace" the Journal (old) with new things rather than just drop it.

Andy · March 11, 2011

jfriend wrote: »

Andy hasn't chimed in here, but it seems likely that Smugmug plans to replace the current Journal (old) style with both something that lets people make custom pages (about page, pricing page, bio page, etc...) much more easily (it's a hack to use a journal old style for those) and the feedback site shows a "planned" status next to a request for gallery style that's more blog-like that perhaps would serve the purpose of the commentary use of the old journal style. I'd guess that Smugmug intends to "replace" the Journal (old) with new things rather than just drop it.

you're spot-on, John.

Allen · March 11, 2011

So I'm guessing that a gallery with many photos will adapt to this "html"
"what-ever-you-call-it" page so all the photos show with a text box besides
them?
example of usage here.

jennrica · March 15, 2011

Looks like using the old journal is like taking a long walk down a short pier.

Would think Smugmug would post some sort of a disclaimer like- User beware, if you get in trouble with this style, our answer will be "Old Journal is just that - Old."

Suggest if you're not going to support it, replace it or get rid of it.

Jeff

Andy · March 15, 2011

jennrica wrote: »

Looks like using the old journal is like taking a long walk down a short pier.

Would think Smugmug would post some sort of a disclaimer like- User beware, if you get in trouble with this style, our answer will be "Old Journal is just that - Old."

Suggest if you're not going to support it, replace it or get rid of it.

Jeff

We don't feature it in the style button dropdown and we've got it and the other old styles in one group only accessible via the gallery settings menu. Old Journal is used for some folks' site pages, and we do plan on replacing that with something waaaaaay better. For now, we left the old styles there in the gallery settings menu so that we could allow people to access and use them that have specific uses. It's always hard for us to yank stuff

Problem with buy screen

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