Stats not working

kerrdogzkerrdogz Registered Users Posts: 5 Beginner grinner
edited April 7, 2011 in Bug Reporting
Guys,

I'm posting this because I didn't see it in the first couple of pages of bugs. The gallery or totals stats are not working.
  • Give us your site name www.lightandsandstudios.com
  • Describe the problem - Stats are not working (several days)
  • List the steps to replicate and recreate the problem
Check gallery stats (reporting VERY low numbers Stats are important to me as I do market analysis and cross reference between GA and SM stats.

Also the radio buttons that allowing the parsing of photos and videos is broken.

Can you advise when this will be fixed


Thanks Kerry

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 14, 2011
    we've fixed some stuff tonight - and all should be well within a day or so on your site, thanks for your patience.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • kerrdogzkerrdogz Registered Users Posts: 5 Beginner grinner
    edited March 16, 2011
    Thamks Andy!
  • WinsomeWorksWinsomeWorks Registered Users Posts: 1,935 Major grins
    edited March 24, 2011
    My stats still don't show correctly at all. Just looked at galleries I know have been viewed recently, and there's no Gallery Trends, no Gallery Details, and no Photo Trends at all, even after it's no longer loading (says "Done" at the bottom... just no gallery data at all; only the site-wide data. )
    Anna Lisa Yoder's Images - http://winsomeworks.com ... Handmade Photo Notecards: http://winsomeworks.etsy.com ... Framed/Matted work: http://anna-lisa-yoder.artistwebsites.com/galleries.html ... Scribbles: http://winsomeworks.blogspot.com
    DayBreak, my Folk Music Group (some free mp3s!) http://daybreakfolk.com
  • ViperPhotosViperPhotos Registered Users Posts: 8 Beginner grinner
    edited March 24, 2011
    Same here. When I go to the statistics page and click the 'TODAY' link. The screen does not change. If I click the POPULARITY tab the screen below goes blank and no stats appear.

    ViperPhotos
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited March 25, 2011
    Sorry for the trouble. We did have a temporary issue with the stats earlier that should now be fixed. Let us know if you still have trouble.
    SmugMug Support Hero
    http://help.smugmug.com
  • Toxic CoolaidToxic Coolaid Registered Users Posts: 1 Beginner grinner
    edited April 5, 2011
    docwalker wrote: »
    Sorry for the trouble. We did have a temporary issue with the stats earlier that should now be fixed. Let us know if you still have trouble.

    my stats work very seldom. if i choose popularity the screen quickly says laoding...but no change. Every once on a while the stats work fine. I can usually go to a gallery and look at it's stats just fine. But I'd like to compare gallery traffic by looking at all galleries at one time. Hopefully the Doc can help me out too.
  • docwalkerdocwalker Registered Users Posts: 1,867 SmugMug Employee
    edited April 7, 2011
    I wish that I could "fix" it. But I am not a programmer. I document and report the bugs to the programmers so that they can fix them. I do know that we are working on some issues with the stats. Hopefully we can get this fixed soon.
    SmugMug Support Hero
    http://help.smugmug.com
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