Help request???

caseservecaseserve Registered Users Posts: 269 Major grins
edited March 16, 2011 in SmugMug Support
Yesterday around 12:30 pm est I sent a question to help@smugmug.com the page stated that they were currently responding at about 2 hours. I also included my cell phone number in case the discussion would be easier in person.

I have not received a response yet
John
Case Photography
http://caseserve.smugmug.com
www.CasePhotographyOnline.com

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 16, 2011
    caseserve wrote: »
    Yesterday around 12:30 pm est I sent a question to help@smugmug.com the page stated that they were currently responding at about 2 hours. I also included my cell phone number in case the discussion would be easier in person.

    I have not received a response yet
    Hi John, indeed, we replied about 90mins after you wrote us, it's ticket #251311 - perhaps it's stuck in your spam folder? Let us know if you don't find it.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • caseservecaseserve Registered Users Posts: 269 Major grins
    edited March 16, 2011
    Andy wrote: »
    Hi John, indeed, we replied about 90mins after you wrote us, it's ticket #251311 - perhaps it's stuck in your spam folder? Let us know if you don't find it.

    Andy,
    Thanks, I did not receive an email. Sorry.
    John
    Case Photography
    http://caseserve.smugmug.com
    www.CasePhotographyOnline.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 16, 2011
    caseserve wrote: »
    Andy,
    Thanks, I did not receive an email. Sorry.

    Here's the reply -
    20110316-es2wrp7se4x22dh81c7r8hp99r.jpg

    Try emailing us directly from your email client. We really do reply to every single email, promise :D
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • caseservecaseserve Registered Users Posts: 269 Major grins
    edited March 16, 2011
    Andy,
    Given her response...
    If I customize the trial site, would it be possible to abandon my primary site when I'm done and just make my trial site the real site when I'm ready?
    I plan to redo all the galleries and content, therefore it would not require smugmug to move any galleries. I would just rebuild the trial site.

    Thanks,
    John
    Case Photography
    http://caseserve.smugmug.com
    www.CasePhotographyOnline.com
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 16, 2011
    caseserve wrote: »
    Andy,
    Given her response...
    If I customize the trial site, would it be possible to abandon my primary site when I'm done and just make my trial site the real site when I'm ready?
    I plan to redo all the galleries and content, therefore it would not require smugmug to move any galleries. I would just rebuild the trial site.

    Thanks,
    We've no way of using up the remaining time on your existing account on the new account - and you'd lose all your SEO and indexed links - IMO it's best to keep your existing account.
    Andy

    Portfolio • Workshops • Facebook • Twitter
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