Account renewal fail?

TallahasseeTrailsTallahasseeTrails Registered Users Posts: 11 Big grins
edited March 17, 2011 in SmugMug Support
My account renewal passed ~10 days ago. I have not been charged yet.
I have been in contact with, and received response from folks at the SmugMug Help Desk.
"We've actually had a recent surge in account renewals failing. Our master engineer of accounts is taking a close look at this and will try to get this resolved as soon as possible. "
Anyone else out there with this issue?
jk
http://www.tallahasseetrails.com/

Comments

  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 17, 2011
    Hi, yes we have a bug and we're working it out - it's affecting a small number of renewals, we'll get it sorted out and we're sorry for the issue. I'm sorry for the trouble, your account is not in jeopardy so please have no worries.
    Andy

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  • TallahasseeTrailsTallahasseeTrails Registered Users Posts: 11 Big grins
    edited March 17, 2011
    Andy wrote: »
    Hi, yes we have a bug and we're working it out - it's affecting a small number of renewals, we'll get it sorted out and we're sorry for the issue. I'm sorry for the trouble, your account is not in jeopardy so please have no worries.

    Thanks for the reassurance, Andy. It does indeed seem odd...
    jk
    http://www.tallahasseetrails.com/
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