Java Uploader does not work with IE9

dodger501dodger501 Registered Users Posts: 17 Big grins
edited June 12, 2011 in SmugMug Support
Give us your site name: dodgerdigital
Describe the problem: Everything works except the uploader. In any gallery, choose to upload a file. The uploader appears for a millisecond then goes away. Then the screen in the attachment. http://dodgerdigital.smugmug.com/Other/Graphics/448073_FNnRK#1219680401_xFUwP (I had to upload it with Firefox). Checked Internet Options, nothing is suppressed except script debugging.
List the steps to replicate and recreate the problem: Any time an upload is attempted, any gallery. It produces an exception log, you can see it here: http://75.72.245.152/shares/USB_Storage/hs_err_pid860.log
Provide links to your galleries, photos, etc so we can look: http://dodgerdigital.smugmug.com
Let us know your system, and browser and version (e.g., Firefox 3, on Windows: IE9 on Windows 7 Ultimate

Comments

  • dodger501dodger501 Registered Users Posts: 17 Big grins
    edited March 17, 2011
    If that link for the Java log file doesn't work, this one will: http://www.dodgerdigital.com/hs_err_pid860.zip
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 17, 2011
    Working on it, Microsoft released IE9 before we were ready :D
    Hopefully won't be long.
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • dodger501dodger501 Registered Users Posts: 17 Big grins
    edited March 17, 2011
    Fair enough, thank you.
  • dodger501dodger501 Registered Users Posts: 17 Big grins
    edited March 25, 2011
    Just popping in here with an update:
    It's still not working, although when IE tries to re-open the tab, it succeeds in doing so instead of failing. So still no upload capability, I have to switch to Firefox to do it.
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 25, 2011
    dodger501 wrote: »
    It's still not working, although when IE tries to re-open the tab, it succeeds in doing so instead of failing. So still no upload capability, I have to switch to Firefox to do it.

    Hm, I just used both the Java uploader and our new Flash Uploader in IE9 w/out any trouble. Can you please write our heroes, we'll help you from the help desk thanks! http://smugmug.com/help/emailreal
    Andy

    Portfolio • Workshops • Facebook • Twitter
  • FlounderFlounder Registered Users Posts: 121 Major grins
    edited June 10, 2011
    Hey Guys,

    If IE9 and our Java uploader aren't working well with one another. Please update your version of Java.

    We have found that updating your current installation of java will typically resolve this issue.
    Follow these steps to make sure your java is up to date for a PC:
    1) Go to http://www.java.com
    2) Click on "Do I have Java?" and wait for the test to run.
    3) Follow the steps to get the latest version of Java if you need it.
    This Java update has worked for most of the IE9 uploading issues. After it finishes updating Java, please clear your cahce and cookies, restart the browser then give it another shot.
  • rainforest1155rainforest1155 Registered Users Posts: 4,566 Major grins
    edited June 12, 2011
    and if 'Do I have java' crashes for you as well, just use the 'free java download' button and follow the instructions to download and install java.

    Sebastian
    Sebastian
    SmugMug Support Hero
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