slowness, problems saving captions & about me

mtnbikermtnbiker Registered Users Posts: 178 Major grins
edited March 19, 2011 in SmugMug Support
the last couple of days I've noticed the following:

1. losing the owner features on my main page, no upload, about me, tools etc...when logged in. Sometimes the upload etc shows on another page, sometimes not. reloading the page doesn't seem to matter, neither does logging in and out. removed cookies, etc

2. Saving captions takes a long time and doesn't always finish, one is stuck right now. edit caption text box is up, hit save, still waiting for text box to close and "saving caption" at the top left to disappear. Going on a minute now.

3. Same issue with the About Me entry on the main page....takes forever, sometimes doesn't complete.

Mac
Firefox 3.6.15

Comments

  • richWrichW Registered Users Posts: 941 Major grins
    edited March 19, 2011
    mtnbiker wrote: »
    the last couple of days I've noticed the following:

    1. losing the owner features on my main page, no upload, about me, tools etc...when logged in. Sometimes the upload etc shows on another page, sometimes not. reloading the page doesn't seem to matter, neither does logging in and out. removed cookies, etc

    2. Saving captions takes a long time and doesn't always finish, one is stuck right now. edit caption text box is up, hit save, still waiting for text box to close and "saving caption" at the top left to disappear. Going on a minute now.

    3. Same issue with the About Me entry on the main page....takes forever, sometimes doesn't complete.

    Mac
    Firefox 3.6.15
    I'm seeing the same thing on your site when I'm logged in as an Admin. When entering your site via custom doamin is when I get logged out.

    Try entering in using your nickname url: http://mtnbiker.smugmug.com/

    I would suggest double checking your dns settings at your domain name hosting site.

    More info here: http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help

    Need help, shoot us an email to the Help Desk: http://www.smugmug.com/help/emailreal
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited March 19, 2011
    richW wrote: »
    I'm seeing the same thing on your site when I'm logged in as an Admin. When entering your site via custom doamin is when I get logged out.

    Try entering in using your nickname url: http://mtnbiker.smugmug.com/

    I would suggest double checking your dns settings at your domain name hosting site.

    More info here: http://wiki.smugmug.net/display/SmugMug/CNAME+Custom+Domain+Name+Help

    Need help, shoot us an email to the Help Desk: http://www.smugmug.com/help/emailreal

    Yup I validated, Jon - your domain is not set up properly - holler to us if you need help, ATTN: Domain Heroes and we'll get you fixed up asap!
  • mtnbikermtnbiker Registered Users Posts: 178 Major grins
    edited March 19, 2011
    ok I will send an email off, as far as I can see @ points to 208.79.45.23 and cname www points to domains.smugmug.com
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