Can I disable a "download all" link?

JETAJETA Registered Users Posts: 90 Big grins
edited March 25, 2011 in SmugMug Support
I can't believe this happened.

I shot an event for a local school. The school accidentally sent out the "download all" link to all the parents instead of the link to the gallery in which they are to buy photos.

Is there anyway to block the link? I'm so upset right now I can't even speak.
JETA

Comments

  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited March 23, 2011
    Do you have originals enabled in your gallery?

    Set the largest display size to X3Large and the originals will be protected. That should disable the "download all" as well.
    But someone from smug may need to answer whether changing the gallery setting will disable the link. Or you could try it and see.

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • SeamusSeamus Registered Users Posts: 1,573 Major grins
    edited March 23, 2011
    The "download all" feature only applies to the account holder, visitors to your site can't download all photos from your gallery in a zip file. They can download individual photos if you have originals enabled, as Denise said, or if you haven't enabled 'right click protection. Can you give me a link to the gallery so I can check the settings for you?

    This help page explains how to protect your images
  • denisegoldbergdenisegoldberg Administrators Posts: 14,403 moderator
    edited March 23, 2011
    Or did you generate a download and give the link to someone and that's what was sent out? If that's the case, smug support should be able to delete or disable that zip (at least I think they can...).

    http://www.smugmug.com/help/emailreal

    --- Denise
    https://www.denisegoldberg.com ... https://denise.smugmug.com

    Musings & ramblings at https://denisegoldberg.blogspot.com
  • JETAJETA Registered Users Posts: 90 Big grins
    edited March 23, 2011
    denisegoldberg wrote: »
    Or did you generate a download and give the link to someone and that's what was sent out? If that's the case, smug support should be able to delete or disable that zip (at least I think they can...).

    http://www.smugmug.com/help/emailreal

    --- Denise
    Yes, this is exactly what happened.

    The gallery is protected, watermarked and can only be viewed in medium. It doesn't matter in reference to the download zip link.

    I contacted smugmug and said they can fix it. Boy o boy what a mess. Thank you all so much for the replies!
    JETA
  • JETAJETA Registered Users Posts: 90 Big grins
    edited March 23, 2011
    Seamus wrote: »
    The "download all" feature only applies to the account holder, visitors to your site can't download all photos from your gallery in a zip file. They can download individual photos if you have originals enabled, as Denise said, or if you haven't enabled 'right click protection. Can you give me a link to the gallery so I can check the settings for you?

    This help page explains how to protect your images

    The download all link was sent out. Not the link to the gallery.
    JETA
  • JETAJETA Registered Users Posts: 90 Big grins
    edited March 25, 2011
    I just wanted to update this and say how much I LOVE SMUGMUG!

    They blocked the download link and made it so it sent my clients to my homepage. Thought it was important to report the outcome in case anything like this ever happens to another photographer.

    Thanks again everyone for the replies and help.
    JETA
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