Site down?

swintonphoto

There seem to be several issues again lately. My site is not pulling any images up at present (galleries.swintonphoto.com). It took me 3 days to get a wedding of images to all appear without gray bars across the bottom half of them. I then tried to rearrange them this morning and it took 2 hours for the system to process rearranging images. The status updates show everything is working properly (I realize it shows upload issues over the weekend). Is it just me right now?

I have tried loading in safari, ie, and firefox with no luck.

Andy

Hi Jonathan, we announced changes to our domains a couple years ago, and we tried really hard to reach you and all customers. We changed our CNAMES to point to domains.smugmug.com and yours needs to be updated. Details here: http://www.dgrin.com/showthread.php?t=141333 and we can help you with our domain experts at the help desk if you like http://smugmug.com/help/emailreal

http://swintonphoto.smugmug.com/ will always work, just fyi.
Thanks!

xrayhead

I've been having the same issues for the past month. When I first set-up the account it was great but lately I seem to be having loads of issues with the images not showing.

It even happens when I use the direct URL?

http://lbarrell.smugmug.com
or
http://g6photography.com

Here's an image cap:



Any ideas???

Here's a screen prt of my CNAME and MX

Andy

Xray, remove the www a record and leave only the www cname record please. You should be all set.

swintonphoto

Andy wrote: »

Hi Jonathan, we announced changes to our domains a couple years ago, and we tried really hard to reach you and all customers. We changed our CNAMES to point to domains.smugmug.com and yours needs to be updated. Details here: http://www.dgrin.com/showthread.php?t=141333 and we can help you with our domain experts at the help desk if you like http://smugmug.com/help/emailreal

http://swintonphoto.smugmug.com/ will always work, just fyi.
Thanks!

Thanks Andy. That was the issue. I moved my site from one host to another last month andi didn't realize I set it up under the old system. It's working now. Thanks!

xrayhead

Andy wrote: »

Xray, remove the www a record and leave only the www cname record please. You should be all set.

Changed that and it seems to be working fine :ivar

Any ideas why the lbarrell.smugmug.com didnt work?

Lee

Andy

xrayhead wrote: »

Changed that and it seems to be working fine :ivar

Any ideas why the lbarrell.smugmug.com didnt work?

Lee

b/c your nav has links to your custom domain

elliotjohnston

I seem to be having the same problem. I'm not sure how to go about what is explained above though. How do I do it exactly? (if I indeed have the same issue)

Thanks.

Andy

elliotjohnston wrote: »

I seem to be having the same problem. I'm not sure how to go about what is explained above though. How do I do it exactly? (if I indeed have the same issue)

Thanks.

Hello. No need to post multiple times I already fixed you and answered you in the other post. Thanks.
http://www.dgrin.com/showthread.php?t=194070

elliotjohnston

Andy wrote: »

Hello. No need to post multiple times I already fixed you and answered you in the other post. Thanks.
http://www.dgrin.com/showthread.php?t=194070

You got me Thanks so much, I really appreciate it.

Andy

elliotjohnston wrote: »

You got me Thanks so much, I really appreciate it.

I'm glad you're sorted out! Holler anytime you need help.

retropeck

Hi, not sure if its the same thing but my sites just started not showing any images in the galleries, headers or footers... I've tried my custom domain and the smugmug domain, both are the same. Could you help?

www.dubbedimages.co.uk

Many thanks,
Alex.

Andy

retropeck wrote: »

Hi, not sure if its the same thing but my sites just started not showing any images in the galleries, headers or footers... I've tried my custom domain and the smugmug domain, both are the same. Could you help?

www.dubbedimages.co.uk

Many thanks,
Alex.

Alex, we announced changes to our domains a couple years ago, and we tried really hard to reach you and all customers. We changed our CNAMES to point to domains.smugmug.com and yours needs to be updated. Details here: http://www.dgrin.com/showthread.php?t=141333 and we can help you with our domain experts at the help desk if you like http://smugmug.com/help/emailreal