Images not loading

JimPR4JimPR4 Registered Users Posts: 26 Big grins
edited April 5, 2011 in SmugMug Support
Hi all,

I'm not sure what's going on but I've received some complaints over the past few days that images aren't loading on my site. I have been busy with my "day job" recently and hadn't had a chance to research the issue fully but in trying to access the site today I am having trouble getting images to load in both firefox and IE.

I did recently upgrade to Firefox 4 so I'm not sure if that might be part of my issue. Can you please let me know if anything has changed?

There are at least a few galleries that seem to be having issues, this is one of them: http://jimpr4.com/Family/High-School-Seniors/13603128_Jz88f#975432947_4JLs3

Thanks!

Comments

  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited April 5, 2011
    JimPR4 wrote: »
    Hi all,

    I'm not sure what's going on but I've received some complaints over the past few days that images aren't loading on my site. I have been busy with my "day job" recently and hadn't had a chance to research the issue fully but in trying to access the site today I am having trouble getting images to load in both firefox and IE.

    I did recently upgrade to Firefox 4 so I'm not sure if that might be part of my issue. Can you please let me know if anything has changed?

    There are at least a few galleries that seem to be having issues, this is one of them: http://jimpr4.com/Family/High-School-Seniors/13603128_Jz88f#975432947_4JLs3

    Thanks!
    They show using your nickname, don't think you have your domain
    configured correctly.
    http://jimpr4photo.smugmug.com/Family/High-School-Seniors/13603128_Jz88f#975432947_4JLs3
    See this thread.
    http://www.dgrin.com/showthread.php?t=141333
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JimPR4JimPR4 Registered Users Posts: 26 Big grins
    edited April 5, 2011
    Allen wrote: »
    They show using your nickname, don't think you have your domain
    configured correctly.
    http://jimpr4photo.smugmug.com/Family/High-School-Seniors/13603128_Jz88f#975432947_4JLs3


    Al, I haven't changed anything. What do you think could be mis-configured given that nothing has changed and the problem has recently arisen?

    Thanks.

    Jim
  • AllenAllen Registered Users Posts: 10,013 Major grins
    edited April 5, 2011
    JimPR4 wrote: »
    Al, I haven't changed anything. What do you think could be mis-configured given that nothing has changed and the problem has recently arisen?

    Thanks.

    Jim
    Check out the thread link I posted. I edited the post to add it and you're too quick. :D
    This is happening to lots of folks. Recent change by Smug.
    Al - Just a volunteer here having fun
    My Website index | My Blog
  • JimPR4JimPR4 Registered Users Posts: 26 Big grins
    edited April 5, 2011
    Sorry, just want to get this resolved. I'll check out the link. Thanks for your help!
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 5, 2011
    You should be all set. 2 years ago we changed up our domain stuff, notified you and all customers but you may've missed our many pleas :) It's all fixed up for you now. More: http://www.dgrin.com/showthread.php?t=141333
  • JimPR4JimPR4 Registered Users Posts: 26 Big grins
    edited April 5, 2011
    Sorry about that, Andy, I have no doubt you notified me but I managed to miss it. Thanks for the help!
  • SunstruckSunstruck Registered Users Posts: 41 Big grins
    edited April 5, 2011
    I'm having problem uploading also. I am attempting to replace a photo for an order, and I keep getting the "There was a problem replacing this photo, do you wish to try again?" It's been like this for 2 days now. I have tried from both Mozilla, ( I hate firefox 4!) and Internet Explorer. I cleaned out my cache, rebooted both my router and computer. Any other ideas? I have 1 day left on my proof delay.

    Thanks,
    Penny Wills.
    http://www.pennyjwillsphotography.com/
  • AndyAndy Registered Users Posts: 50,016 Major grins
    edited April 5, 2011
    Sunstruck wrote: »
    I'm having problem uploading also. I am attempting to replace a photo for an order, and I keep getting the "There was a problem replacing this photo, do you wish to try again?" It's been like this for 2 days now. I have tried from both Mozilla, ( I hate firefox 4!) and Internet Explorer. I cleaned out my cache, rebooted both my router and computer. Any other ideas? I have 1 day left on my proof delay.

    Thanks,
    Penny Wills.
    http://www.pennyjwillsphotography.com/

    Penny, please write our Support Heroes we're standing by to give you personal assistance.
  • SunstruckSunstruck Registered Users Posts: 41 Big grins
    edited April 5, 2011
    Thanks Andy, I emailed them.
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